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岗位职责
1、查看交班记录，了解上一班的移交事项，并负责处理。
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动。
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
4、熟练总台各项专业业务和技能，搞好对客服务。
5、熟练掌握店内信息，提供准确的问讯服务。
6、负责为下榻酒店的宾客办理入住登记手续。
7、负责客房钥匙的管理和发放工作并严格遵守验证制度。
8、制作有关报表，为其它部门提供准确的接待信息。
岗位要求
1、大专及以上学历，有一年及以上相关工作经历。
2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
语言能力：中国普通话-熟练计算机能力：良好年龄要求：18-35岁 
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
上海市闵行区华翔路1989号 
酒店业--国际高端酒店/5星级
100-499人
股份制企业
上海虹桥温德姆酒店位于虹桥机场2号航站楼和上海虹桥火车站西侧，直线距离5公里，处于虹桥交通枢纽、虹桥商务区中心地带。距离地铁2号线、10号线、虹桥机场2号航站楼、上海虹桥火车站车程10分钟内即可到达，驱车30分钟可经延安高架到达市中心。距离国家会展中心仅为1500米，步行至国家会展中心停车场仅为5分钟，为距国家会展中心最近的国际品牌酒店。酒店距离虹桥天地、万科时一区仅为5分钟路程并提供班车接送，方便到达。 Wyndham Shanghai Hongqiao Hotel is located at the Hongqiao Airport Terminal 2 and the West side of Shanghai Hongqiao Railway Station. It is a straight line distance of 5 kilometers and is located in the center of Hongqiao Transportation Hub and Hongqiao Business District. It is within 10 minutes from Metro Lines 2, 10, Hongqiao Airport Terminal 2 and Shanghai Hongqiao Railway Station. You can drive 30 minutes to the city center via the Yan 'an Elevator. Just 1500 meters from the National Convention Center and only 5 minutes walk to the National Convention Center parking lot, it is the closest international brand hotel to the National Convention Center. The hotel is only 5 minutes away from Hongqiao Tiandi and Wanke Shih District and offers shuttle service for easy access.酒店拥有豪华客房及套房286间，设计高贵典雅，备有完善的现代化设施，为商务客人提供绝佳的舒适享受。酒店拥有中西餐厅及酒吧，由资深名厨主理，多种美味可供选择，给您带来完美的餐饮享受。气派不凡的700多平方米宴会厅拥有绝佳8米层高，全无柱厅内可容纳600余人，另设5个设施齐全的多功能会议室，可满足客户各类会议需求。酒店设KTV、按摩等休闲娱乐设施，另有美容美发及礼品店为尊贵的客人提供便利。 With 286 Deluxe rooms and suites, the hotel has a noble and elegant design, complete with modern facilities, providing business guests with excellent comfort. The hotel has Chinese and Western restaurants and bars, by the senior chef, a variety of delicious choices for you to bring the perfect dining enjoyment. The style of more than 700 square meters of banquet hall has an excellent 8 meters high floor, full column hall can accommodate more than 600 people, and another 5 fully equipped multi-functional conference rooms can meet the needs of various customer meetings. The hotel has KTV, massage and other recreational facilities, as well as beauty hairdressing and gift shop for the convenience of distinguished guests.
