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岗位职责
1、掌握当日客情及餐饮活动
2、参与各项前台的工作。发现并上报工作中出现的问题
3、掌握当天到店及离店的重要宾客,回头宾客
4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷
5、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜
6、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映
7、在前台及大堂与商务楼层接待及迎送住离店的宾客
8、协助入住商务楼层之宾客办理登记入住及离店手续
岗位要求
1、专科及以上学历,有同岗位工作经验2年以上
2、具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力
3、注重细节,工作有责任心,敢于承担责任,执行力较强
4、有上进心和良好的学习能力和抗压能力
上海虹桥温德姆酒店位于虹桥机场2号航站楼和上海虹桥火车站西侧,直线距离5公里,处于虹桥交通枢纽、虹桥商务区中心地带。距离地铁2号线、10号线、虹桥机场2号航站楼、上海虹桥火车站车程10分钟内即可到达,驱车30分钟可经延安高架到达市中心。距离国家会展中心仅为1500米,步行至国家会展中心停车场仅为5分钟,为距国家会展中心最近的国际品牌酒店。酒店距离虹桥天地、万科时一区仅为5分钟路程并提供班车接送,方便到达。 Wyndham Shanghai Hongqiao Hotel is located at the Hongqiao Airport Terminal 2 and the West side of Shanghai Hongqiao Railway Station. It is a straight line distance of 5 kilometers and is located in the center of Hongqiao Transportation Hub and Hongqiao Business District. It is within 10 minutes from Metro Lines 2, 10, Hongqiao Airport Terminal 2 and Shanghai Hongqiao Railway Station. You can drive 30 minutes to the city center via the Yan 'an Elevator. Just 1500 meters from the National Convention Center and only 5 minutes walk to the National Convention Center parking lot, it is the closest international brand hotel to the National Convention Center. The hotel is only 5 minutes away from Hongqiao Tiandi and Wanke Shih District and offers shuttle service for easy access.酒店拥有豪华客房及套房289间,设计高贵典雅,备有完善的现代化设施,为商务客人提供绝佳的舒适享受。酒店拥有中西餐厅及酒吧,由资深名厨主理,多种美味可供选择,给您带来完美的餐饮享受。气派不凡的700多平方米宴会厅拥有绝佳8米层高,全无柱厅内可容纳600余人,另设5个设施齐全的多功能会议室,可满足客户各类会议需求。酒店设KTV、按摩等休闲娱乐设施,另有美容美发及礼品店为尊贵的客人提供便利。 With 289 Deluxe rooms and suites, the hotel has a noble and elegant design, complete with modern facilities, providing business guests with excellent comfort. The hotel has Chinese and Western restaurants and bars, by the senior chef, a variety of delicious choices for you to bring the perfect dining enjoyment. The style of more than 700 square meters of banquet hall has an excellent 8 meters high floor, full column hall can accommodate more than 600 people, and another 5 fully equipped multi-functional conference rooms can meet the needs of various customer meetings. The hotel has KTV, massage and other recreational facilities, as well as beauty hairdressing and gift shop for the convenience of distinguished guests.