岗位职责:
1、迎接问候宾客,在宾客面前随时保持整洁友好愉快的形象,确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名。
3、熟练掌握店内外信息,向宾客提供礼貌周全的服务。
4、了解酒店的相关活动,可向宾客详细介绍酒店的活动。
5、对于宾客的要求、不满和需要及时做出回应及时向领班或部门经理汇报。
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瑞吉不同寻常的地方就在于其历史传承和神奇传说。 自 1904 年由 John Jacob Astor IV 创建以来,瑞吉一直建立在传承传统、创新开拓和豪华享受的基础之上。 自瑞吉酒店开业以来,其独特的传承、致力于为讲究最佳体验、具有鉴赏眼光的客人提供细致入微和量身定制的服务。创新的传承指引着我们所做的一切。无论是在过去还是将来,珍贵和精致的服务都将是瑞吉永恒不变的特色。坐落于上海静安区繁华的商业文化中心,上海静安瑞吉酒店是宾客探索魅力上海的理想下榻之地。酒店传承瑞吉品牌一贯的格调与传统,设计巧妙融合了英伦古典风格与中国传统元素,共设有491间雅致华丽的客房、套房和公寓,每个房间都可俯瞰令人沉醉的城市景致。六大餐饮场所,融合经典烹饪与当地风味,打造焕然一新的用餐体验。What sets St. Regis apart is its rich heritage and mythology. From its creation in 1904 by John Jacob Astor IV, the St. Regis was founded upon a heritage of tradition, innovation and luxury. Born of distinctive legacy and crafted for modern connoisseurs who desire the finest experiences imaginable, each moment reflects our discreet, bespoke service.Our legacy of innovation informs everything we do. Past and future, rare and refined, this is the signature of St. Regis.The St. Regis Shanghai Jingan creates an oasis of calm by combining traditional English and Chinese palatial styles with elements of Chinese art and culture. Situated in the heart of Shanghai’s cultural and business center - Jingan District, with a signature of elegance and refinement, 491 exquisitely styled guest rooms, suites and apartments boast sweeping city views, allowing guests to experience Shanghai’s energy from the comfort of their own space.