• 带薪年假
• 岗位晋升
• 节日礼物
• 员工生日礼物
• 技能培训
• 五险一金
• 包吃包住
• 年度旅游
• 管理规范

JOB SUMMARY  岗位描述        

A Public  Area Supervisor for the DMH property is responsible for assisting in creating  an uncompromised level of cleanliness throughout the property.  This position will support the Housekeeping  staff in operational standards to exceed the guest’s expectations and provide  service that sets the example for the luxury market. All responsibilities are  to be performed in accordance with departmental and company policies,  practices and procedures, as well as within the framework and intent of the  Vision of the DMH property.  钓鱼台美高梅酒店的公共区域主管必须协助创造一个安全，干净的酒店环境。公共区域主管旨在协助客房部的运营以满足和超越客人的期望。其工作需依附于酒店已建立的政策和程序，标准以及钓鱼台美高梅酒店集团的价值观。           

JOB RESPONSIBILITIES  工作职责        
1.GUEST SATISFACTION  客人满意   
Upgrade guest services  on a continual basis.  保持并持续不断的提高对客服务标准.To ensure the ultimate  comforta and cleanliness for all of our guests, as expected.为客人最大限度的提供客人所期望的舒适和清洁的酒店环境 Ensure service and  production is provided in the proper manner, and with the usual high  standards of a DMH. Understand, maintain and execute operational manuals and  guidelines.  确保为客人所提供的产品和服务，都依附于钓鱼台美高梅酒店集团标准，保持操作的方法和高标准的统一。   
 2.EMPLOYEE SATISFACTION  员工满意
Communications with  staff to seek for staff’s opinions and comments on employee satisfaction  issue.  经常与员工沟通以获得员工满意度的建议。Gives feedback to the  PA Manager on the situation of maintenance of high staff morale.  向公共区域经理提供如何保持员工士气的反馈。Actively participates  in the organization of all staff activities.  积极参与酒店组织的各项员工活动。Actively participates  in the Employee Opinion Survey and provides suggestions for actions to  improve the scores.  积极参与员工意见调查并为改进工作环境提供可行性方案。     
3.ADMINISTRATION  行政工作 
Ensure accurate inventory records on  cleaningsupplies, equipment, and chemicals.  确保清洁剂、设备和化学清洁剂盘点数据正确Makes sure all activities performed within the  department are in accordance with the company’s business objectives, and  established security standards. 确保所有活动执行与部门和公司经营项目保持一致，建立安全规章制度标准 Assist in training, motivating, and providing  regular communication to the team to deliver top service with unmatched  professionalism while fostering a culture of accountability.  协助培训，激励、定期与团队成员交流来传递培养一种勇于承担的高标准服务。Help recommend personnel changes in assigned  areas, promotion, demotion, and vacations, leaves of absence and release of  staff. 协助完成部门人事变更，晋升、 降级，休假、旷工及解雇员工。     
4.OPERATION MANAGEMENT  部门运作管理
Inspects public areas to ensure the highest  cleaning standards are met.  检查公共区域确保清洁卫生达到高标准Assist in controlling departmental costs including  labor regarding cleaning supplies, yet ensuring services rendered to the  guests are of the highest standards.   控制部门成本包括人力、清洁剂，确保为客人提供高标准的服务。Aid in maintaining  unparalleled cleaning and preventative maintenance programs to enhance  appearance and life of all furniture, fixtures and equipment.  制定遵守各类清洁维护与防护检修计划保证家具外表、增加固定装置和设施设备使用寿命。 Help with the cleaning  program to ensure top quality standards in training, performance, procedures,  and   productivity pertaining to all  public and private guest areas.    协助制定清洁计划以保证在工作区域内的培训，工作绩效，生产效率等方面都达到最高标准。 Oversee storage areas  and ensure they are always stocked, clean and tidy.  检查存储区确保货品摆放整齐，库房干净、整洁Ensure that areas of  responsibility are running efficient and effective at all times.  Proper utilization of resources is a must.  任何时候保证所有区域高效率运作，适当利用资源     
5.COMMUNICATION  沟通与交流
Counsels employees on job related issues and where  necessary on items of personal nature.  与员工进行与工作有关的沟通。Keep open communication with PA Manager.  与公共区域经理保持畅通的沟通 Maintains close work relationships with other  departments and their leaders to promote feedback, cross training and  efficient operations.    其它部门、上司保持密切工作合作关系，促进反馈，交叉培训与高效率运作。     
6. STAFF RECOGNITION &  PARTICIPATION  员工认可与参与Organizes staff party.  组织员工聚会。Organizes other staff activities.  组织其它员工活动。     
7.SAFETY & HYGIENE  安全与卫生  
Establish safe working conditions and practices.  Ensure proper cleanliness in all areas. Require staff to wear proper apparel  at all times.  为员工建立安全的工作练习环境，确保所辖区域清洁整齐，并随时确保员工穿着适当。Administer inspection of the facility, services  and   equipment in the responsible  areas to make sure they are uncompromised.     检查设备，服务设施区域确保它们无危害安全。 Saving energy according to the standard of ISO  14001.  按照ISO14004标准的要求，注意节能环保。Performs other duties as maybe assigned by  Management from time to time.  完成经理交办的其他工作。           

JOB  QUALIFICATIONS  任职资格        
1.Neat and pleasant appearance.   仪表整洁  
2.Articulate.   表达力强  
3.Simple English speaking.   简单的英语口语
4.2 years as Senior PA Attendant in a  similar size hotel.  应具备在相当规模酒店2年公共区域高级服务员的经验  
7.Self-starter.   主动  
8.Team-builder.   团队精神  
9.Goals oriented.   目标明确  
10.Tactful and sensitive to employee  needs.  能体察员工需要
11.Positive role model.   以身作则  
12.Computer knowledge.  计算机知识  
13.Ability to work long hours.  能适应长时间工作      

上海浦东嘉里大酒店是香格里拉酒店集团旗下酒店，在此您将体验到别样的惊喜和生活的无穷乐趣。酒店位于浦东核心腹地， 一应俱全的先进设施、独特简约的设计与热情自然的服务使其成为现代灵动生活的富集之地。上海浦东嘉里大酒店拥有574间客房及套房，超过8500平方米的会议室及宴会场地。酒店开设了总面积约为6000平方米的健身俱乐部，提供丰富的健身及Spa护理项目，致力于为宾客营造一个工作和生活相均衡的环境。钟爱美食的您可在酒店的三家餐厅尽情探索令人兴奋的料理精选。另外，酒店大堂酒廊作为餐饮娱乐场所，白天供应提神醒目的上佳茶饮，晚上则可为客人呈献特制鸡尾酒。夜幕降临时分，无论您选择下榻于宽敞的客房和套房，抑或入住毗邻酒店的浦东嘉里城公寓，豪华舒适的享受从不分白昼与黑夜。甚至连往返酒店的路程也充满乐趣。乘坐地铁或超现代的磁悬浮列车，浦东国际机场转瞬即达。酒店与上海新国际博览中心直接相连，正对广阔旖旎的世纪公园，并紧邻浦东嘉里城购物中心及办公大楼。在浦东嘉里大酒店，您会很快意识到这里没有惯例，一切皆有可能。Celebrate the joy of life at Kerry Hotel, Pudong, new class of luxury hotels from the Shangri-La Group. With a premier city-centre location and cutting-edge facilities, your stay is engaging at every turn.Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options.The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Inclusive of a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel.Even getting to the hotel is a joy. It’s easily accessible via the Metro Line, and the super-modern Maglev train connects it to Pudong International Airport.The hotel is also within easy reach of Shanghai New International Expo Centre, the expansive Century Park, and the Kerry Parkside shopping mall and office tower.At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.