岗位职责
1、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。
2、接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。
4、负责酒店夜间的质量管理工作。
5、编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。
岗位要求
1、大专以上学历,有同岗位工作经验2年以上。
2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。
3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。
4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。
5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。
6、会撰写本职范围内的应用文,语言清晰。
7、能用一种外语与宾客流利交流。
At The Crossroads. Welcome to Four Points by Sheraton Taicang. We will be located on Shanghai East Road, just a 30-minute drive from Shanghai Hongqiao Airport, it will be easily access to Shanghai, Suzhou, Wuxi, Zhangjiagang, Changshu, and Kunshan, via the freeway from Taicang. Work Or Play. Our 437 guest rooms and suites will have everything you need for a great stay, including the cozy Four Points by Sheraton Four Comfort Bed. Swim a few laps in our indoor heated pool or enjoy a quick workout in the health club. Our all-day dining restaurant and Chinese restaurant will be great places to enjoy a meal with friends or family. Make sure you visit our lobby lounge for a cold beer. We will also have plenty of services for our business travelers, like High Speed Internet Access, a business centre, and 10 meeting areas totaling 1,700 square meters of space.Take A Bike. Taicang is a city rich with cultural history and has great potential as a nature and tourist destination. Industries such as energy and raw material, petrochemical, precision machinery, and electronic information have boosted the development of Taicang. It also has the largest bike manufacturing base in Asia.太仓地处长江经济带和沿海开发带交汇处,紧邻国际大都市上海,东濒长江,与崇明岛隔江相望,南临上海市宝山区、嘉定区,西连昆山市,北接常熟市,到上海虹桥机场仅需30分钟车程。太仓宝龙福朋喜来登酒店是一间位于太仓新经济中心的豪华酒店。它由世界闻名的万豪国际集团管理。酒店拥有437间设施齐全的客房及套房.所有的客房均配有舒适睡床,高速上网及液晶电视。同时,多间风格迥异的餐厅将为客人呈上各种当地风味和国际美食,一应俱全的会议用娱乐设施是客人举办各种完美活动的理想场所。