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岗位职责
1、收集客人意见调查问卷保持服务质量提高。
2、向客人提供准确订房信息。
3、落实”预订未到客人”的名单和每日团队取消情况。
4、为所有的预订部员工准备工作时间表和日程表。
5、管理每日/每月/每年的日常通信(函)的书写。
6、预测现有的和未来的预订情况,客房出租情况并制作预测报表。
7、熟悉处理房间预订的程序。
岗位要求
1、大专以上文化程度;1年以上同岗位工作经验。
2、普通话清晰,英语书面和品语表达较流利;
3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化
4、具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。
5、具有同行酒店客房销售信息收集分析能力,及时制作报表向上级反馈。
6、具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。
7、能够督导团队成员的预订工作,指导下级提高电话销售能力。
At The Crossroads. Welcome to Four Points by Sheraton Taicang. We will be located on Shanghai East Road, just a 30-minute drive from Shanghai Hongqiao Airport, it will be easily access to Shanghai, Suzhou, Wuxi, Zhangjiagang, Changshu, and Kunshan, via the freeway from Taicang. Work Or Play. Our 438 guest rooms and suites will have everything you need for a great stay, including the cozy Four Points by Sheraton Four Comfort Bed. Swim a few laps in our indoor heated pool or enjoy a quick workout in the health club. Our all-day dining restaurant and Chinese restaurant will be great places to enjoy a meal with friends or family. Make sure you visit our lobby lounge for a cold beer. We will also have plenty of services for our business travelers, like High Speed Internet Access, a business centre, and 10 meeting areas totaling 1,700 square meters of space.Take A Bike. Taicang is a city rich with cultural history and has great potential as a nature and tourist destination. Industries such as energy and raw material, petrochemical, precision machinery, and electronic information have boosted the development of Taicang. It also has the largest bike manufacturing base in Asia.太仓地处长江经济带和沿海开发带交汇处,紧邻国际大都市上海,东濒长江,与崇明岛隔江相望,南临上海市宝山区、嘉定区,西连昆山市,北接常熟市,到上海虹桥机场仅需30分钟车程。太仓宝龙福朋喜来登酒店是一间位于太仓新经济中心的豪华酒店。它由世界闻名的万豪国际集团管理。酒店拥有438间设施齐全的客房及套房.所有的客房均配有舒适睡床,高速上网及液晶电视。同时,多间风格迥异的餐厅将为客人呈上各种当地风味和国际美食,一应俱全的会议用娱乐设施是客人举办各种完美活动的理想场所。