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Duties and Responsibilities工作职责
·Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。
·Ensure assist training manager to conduct effective training programs are in place for the following:
确保在以下方面协助培训经理有效的执行培训计划:
oNew Employee Orientation
新员工入职
oTrain the Trainer
培训培训师
oCustomer Service Training
宾客服务培训
oTechnical job specific training (through certification of departmental standards and procedures)
技术性职位的专门培训(部门规范程序证书)
oSupervisory Skills Training
监督管理技能培训
oManagement Development
管理层发展
oFire, Life and Safety Training
消防和生命安全培训
oSelling Skills
销售技巧
oEmployee retraining
员工再培训
·Maintains all hotel training records
保存酒店全部的培训记录。
·Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·Attend departmental training session and critique performance
参加部门的培训课程,评估表现。
·Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。
·Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估。
·Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·Maintain current information and records of suppliers of training resources and materials
更新培训资源和资料供应商的信息和记录。
成都新都假日酒店是一家国际连锁品牌酒店,由洲际酒店集团管理,位于成都市新都区之政务和商务的核心区,是新都主城区首批国际品牌的酒店。酒店拥有322间/套客房,中式和西式餐厅及多功能会议室,室内游泳池和健身房等设施。酒店将为员工提供条件优良的员工宿舍、员工餐厅以及具有竞争力水平的薪资。我们热忱的邀请热爱酒店行业的人,加入到我们的团队中,与我们一同发展。我们将为您提供具有市场竞争力的薪酬和福利,遍布全球的集团酒店员工入住优惠,并为您提供学习新技能和拓展职业生涯的各种机会。除此之外,您还将加入一个充满活力、积极向上的专业团队,所以您每天都会满怀工作的激情。最重要的是,我们会为您提供一个“尽炫自我”的空间。