Duties and Responsibilities工作职责
· Sign in for attendance in full uniform, uniform must be cleaned and presentable.
身着全套制服签到,制服应干净整洁。
· Assist to supervisor and supervise the department operation.
协助主管并监督日常工作。
· Supervise and delegate duties to all staff within the job scope and to prepare their work schedules.
准备员工工作计划,在职责范围内管理并委派工作给员工。
· Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor if complaints and requests cannot be handled.
迅速巧妙地处理客人的投诉和要求,确保客人离开酒店前对酒店提供的服务感到满意,如果无法妥善处理客人的投诉和要求应请求主管的帮助。
· Should be alert and attendant while guest are swimming. Should not live the guest in any case alone.
客人游泳时提防并注意客人的安全,任何情况下不能把客人单独留在游泳池。
· Should inform immediately to management in case of any incident occur around swimming pool.
泳池范围内发生任何突发事件要立即通知管理层。
· Make sure that guest should be saved if he/she is drowning or face any trouble.
在客人遇到麻烦时确保他/她的安全。
· Should be able to provide first aid to guest . Should call for emergency help immediately.
给客人提供急救服务并立即拨打紧急救助电话。
· Conduct daily inspections of swimming pool.
每日检查游泳池。
· Make sure that swimming pool are hygienically cleaned.
确保对游泳池进行消毒清洁。
· Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club staffs for the information of recreation manager / supervisor.
保管每日信息本并记录下一班应跟办的事项,客人投诉,不寻常的行为,以供康乐经理/康乐主管参考。
· Report all maintenance to the Engineering Dept. and check maintenance work to be done or not.
向工程部汇报所有维修问题并检查维修是否已经完成。
· Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies.
控制客用品消耗,检查清洁用品是否有足够存量。
· Must be thoroughly familiar with the duties of every employee in his area.
必须非常熟悉每个员工所负责区域的工作职责。
· Report any malfunctioning of equipment to Superior.
向上级报告所有机器设备故障。
· Perform common duties and other duties as assigned by Management.
执行其它由管理层分派的工作。
成都新都假日酒店是一家国际连锁品牌酒店,由洲际酒店集团管理,位于成都市新都区之政务和商务的核心区,是新都主城区首批国际品牌的酒店。酒店拥有322间/套客房,中式和西式餐厅及多功能会议室,室内游泳池和健身房等设施。酒店将为员工提供条件优良的员工宿舍、员工餐厅以及具有竞争力水平的薪资。我们热忱的邀请热爱酒店行业的人,加入到我们的团队中,与我们一同发展。我们将为您提供具有市场竞争力的薪酬和福利,遍布全球的集团酒店员工入住优惠,并为您提供学习新技能和拓展职业生涯的各种机会。除此之外,您还将加入一个充满活力、积极向上的专业团队,所以您每天都会满怀工作的激情。最重要的是,我们会为您提供一个“尽炫自我”的空间。