• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 节日礼物

Position Summary 职责概况

Responsible for administrative services for banquet handles reservations and arrangement of functions.
负责宴会服务，处理预订，安排等工作。
Administrative Responsibilities 行政职责
Attend weekly Sales and Marketing Meeting and Banqueting meeting.
参加每周的餐饮会议。
Maximum use of banquet facilities and outside catering by selling Menus, Theme Parties, Weddings. Cocktail Parties, Conferences, Meetings and other events.
最大限度的利用宴会设施和外卖服务，可通过推销、菜单、专题晚会、婚宴、酒会、会谈等来实现。
Conduct weekly sales calls with a minimum of twelve accounts per week. In additional to that, three phone calls per day to regular customers, corporate clients and travel agencies.
每周最少有12次促销、每天有3次电话促销。
Complete all assignments quickly and accurately according to banquet standards and procedures.
按照宴会标准和程序，迅速并准确的完成指派任务。
Attend customer inquires （telephone, face to face and written） in relation to banqueting　　
services within 8 working hours.
在24小时内回复客人有关宴会服务的询问（电话、面对面或书信等）
Handle all customer correspondence and internal correspondence within 24 hours.
在24小时内处理客人及内部信件
Maintain food communication with other outlets and departments, in particular with the Kitchen and Banquet Department. Fosters teamwork between related departments.
与其他部门保持交流，特别是厨房与宴会部，培养与有联系的部门的团队合作精神
Liaise with Banquet Sales Manager for the resolution of major incidents or unusual requests.
与宴会销售经理联系对有关重要事件或异常要求的解决方法
Make arrangement for sales calls. Ensure that Banquet event orders are issued within fourteen （14） days before the function date.
安排上门促销，确保在宴会前14天发出宴会执行单
Ensure that all sales activities are input into Activity Report Daily.
确保所有销售活动输入每日活动报告中，熟悉对防火、安全及突发事件的处理过程。
Maintain complete familiarity with fir, safety and emergency procedures
Responsible for guest satisfaction as measured by Questionnaire and customer feedback. Devises action plan based on customer feedback to enhance our service and guest satisfaction.
负责根据客人调查表及反馈表来衡量顾客的满意度，根据顾客反馈表来设计行动计划，以此提高我们的服务和客人满意度。
Maintain all function files and guest history.
保留所有宴会记录和客人档案。
Be fully knowledgeable of market trends and competitors strategies.
充分了解市场趋势和竞争对手的策略。
Be well informed of all general activities in the hotel.
通知他人关于酒店内所有活动。
Constantly review banqueting sales standards and procedures in line with operational and guest needs and recommends improvements to the Banquet Sales Manger.
经常回顾在经营与客人满意方面，宴会销售的标准和程序， 并建议宴会销售经理作些改进。
Ensure that all functions are run with the highest standard possible.
确保每一次的宴会都尽可能地以最高标准完成。
Check final billings to ensure billing charges are accurate
检查所有的帐单以保证所有的收费准确。
Follow up with after sales service to ensure that the customer’s needs were satisfied or exceeded. Maintain rapport to ensure the opportunity of repeat business is maximized.
跟踪售后服务以确保满足或超出客人的需要，保持友善的服务以确保最大限度的回头率。
Maintain high presence and profile at the commencement to the banqueting function and introduces the Banquet Manager to the client as the major point of contact during the function.
要经常在宴会中出现， 要介绍客人认识宴会部经理，如在宴会中有重要事件发生可与宴会部经理联系。

Commercial Responsibilities 商业职责

Keeps himself/herself well informed about the operations especially in essential departments （Front Office, Housekeeping, F&B, Banqueting etc.）.
注意饭店尤其是主要部门的运作。（前厅部、客房部、餐饮部、宴会厅等）
Closely observes matters pertaining to competition （sites, prices, services offered on a regular basis - quarterly or more often if need be）.
密切关注涉及竞争的事宜。（位置、常规价格、服务－偶然或经常需要的）
Promotes the hotel as often as possible through entertaining, conducting, site inspections, presentations etc. of the hotel.
通过经常宴请、参观、展示等活动，推销饭店。

Sales Responsibilities 销售职责

Pays visits to former, existing and potential clients in view of entering contracts with them, especially commercial accounts.
拜访以前的、现有的和有潜力的客户尤其是商业客户，与其保持联系。
Determine and recommend prospecting customers by analyzing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports.
通过分析客户资料，参与客户会面和准备客户拜访分析报告，判断和推荐有潜力的客户。
Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
明确客户需求，确保客户需要得到及时满足。
Solicits group, individual, banquet and other function business directly and jointly with others through the execution of the action plan.
通过执行计划，直接或与他人合作，争取团体、个人、宴会和其它业务。
Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
提供售后服务，特别要确保客户所有的投诉都已被认真受理并在必要时与有关部门进行研究。
Receives in the hotel any important guests whom he has approached.
在饭店接待重要客户。
Negotiates prices with the clients.
与客户商讨价格。
Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
确定所有投诉都已被受理、调查，并已采取补救措施。
As directed, compile and input market intelligence information.
在指导下，收集和输入市场信息。

Public Relations Responsibilites 公共关系职责

At all times to promote a positive image of the hotel in all forms of contact.
在各种形式的社交活动中随时推广饭店的正面形象。
To develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密的关系。
The inspired meeting planner maintains and ensures the smooth running operation of all his/her accounts within the Commercial Section.
保证其所有客户在商业范围内业务运作顺利。

External Liaisons 外部联络

The inspired meeting planner maintains a close working rapport with professional people, the press, media, and staff, clients/guests and companies who are potential existing and current supporters of the hotel.
与专业人事、新闻媒体、客户和对饭店有帮助及存在潜力的公司保持紧密的工作关系。

Replacement and Temporary Misson 替代和临时责任

The inspired meeting planner may be called upon the undertake:
灵感会议销售经理可能承担以下责任：
Activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.
在其职责范围外为其他酒店作特别项目的宣传。
To assist another Director of Sales in the opening or general sales effort of any other of the chain's hotels.
为同集团下其他酒店的销售总监在开业时或日后日常操作中提供信息和帮助。

Radisson Collection Hotel, Hyland Shanghai  is located in the heart of the city on Nanjing Road pedestrian shopping street. The hotel is within walking distance of People’s Square, the Bund, Shanghai Museum, Grand Theatre and adjacent metro stations – Nanjing Road East Station and People’s Square Station.上海丽笙精选海仑宾馆地处上海市中心著名的“中华商业第一街”南京路步行街上。步行可至外滩、上海博物馆、上海大剧院及人民广场，距南京东路及人民广场地铁站咫尺之遥。 The commercial, cultural and historical sites are ideally on the doorstep of the Radisson Collection Hotel, Hyland Shanghai .  Its 383 rooms including 189 contemporary Club Sofitel rooms on 19-29 floors perfectly reflect comfort , elegance and luxury of RC brand, with exclusive panoramic views overlooking the ever changing Shanghai skyline.地处商业、历史、文化中心的上海丽笙精选海仑宾馆拥有383间精心打造的豪华房和套房；19楼至29楼的189间行政楼层客房完美体现了丽笙品牌独有的舒适、优雅与奢华，并能让您领略到精彩的黄浦江景以及不断变化中的上海美景。 7 fully equipped function rooms from 35sqm to 224sqm, with modern facilities and professional supportive staff, have successfully hosted numerous cocktail parties, dinners, meetings and conferences.  In addition, the hotel has 2 restaurants and 1 bar .7间面积从35至224平方米的宴会和会议场所。有着完善的设备和专业的服务团队，曾经成功举办过多次鸡尾酒会、晚宴和各类会议。另外，酒店还有两个餐厅和一个酒吧。 Radisson Collection Hotel, Hyland Shanghai is driven by a cohesive team with strong focus on skills and career development, team spirit and commitment to succeed in an innovative and cooperative working atmosphere.  Suitably experienced and qualified applicants are currently sought for the following positions.上海丽笙精选海仑宾馆是一支具有高凝聚力的团队，我们致力于员工职业技能和职业生涯发展，培养团队精神及履行责任。我们热诚欢迎有相关经验及适合的人士与我们共同开创创新、合作的良好的工作氛围。