• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 节日礼物

General Mission职责概述:

Reporting directly to the Front Office Manager and Director of Rooms, the Guest relations Manager is responsible for assisting the Management in the overall day to day operations of Sofitel Hyland Shanghai whilst on duty At all times the Guest relations Manager is expected to lead by example - the behavior, speech and appearance must be without fault.  The treatment of staff must be courteous and discretionary.  The guest service standards must be the benchmark that sets the levels to be attained by all hotel staff.
直接向前厅部经理汇报工作，在当班期间，客户关系经理要协助酒店管理层负责整个酒店的日常运作。当班客户关系经理要始终起到表率作用－不能有错误的言行举止。对待员工态度亲切慎重。所有员工须达到规定的客户服务水平。

Main Responsibilities主要职责:

The Guest relations Manager is responsible and accountable, under the direction of the Front Office Manager, for the efficient overall day to day operations of Sofitel Hyland Shanghai whilst on duty.  They are to maintain the highest standard of guest service and satisfaction.  The Guest Relations Manager is responsible for engendering team spirit and motivation in all staff.  They must also be fair and just in any staff disciplinary action required.  The Guest Relations Manager  is also expected to be a "hands-on" Manager. By this, we expect that they be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy.  It must be emphasized that this "hands-on" assistance must be approached with the "hotel as a whole" in mind, and must not be detrimental to the efficient operations of other areas.
客户关系当班经理在前厅部经理的直接领导下，在当班期间负责整个索菲特海仑宾馆的正常运作。要保持最高的服务水准和赢得客人最大的满意。客户关系经理对增强员工的团队意识和工作积极性负有责任。并要公正地对待任何一名员工的违纪行为。当班客户关系经理要成为经理的助手。当酒店非常忙的时候，客户关系经理要进行协助工作。需要强调的是客户关系经理必须有酒店的整体意识，不能防碍其它部门的有效运转。
As a representative of the Hotel Management, the Guest relations Manager will be called upon to deal with guest problems and/or complaints.  In dealing with these situations, the Guest relations Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
做为酒店管理层的代表，当班的客户关系经理要负责处理客人的问题和投诉。在处理这些情况的时候，当班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
The Guest relations Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to Sofitel Hyland Shanghai.
当班经理要负责重要客人的迎领工作。要确保重要客人抵达索菲特海仑宾馆时感觉舒适并受到了热情的欢迎。
Ensuring guest history/preferance is always maintained.
保证保存和更新宾客的住宿史/喜好。
Able to represent hotel management during weekends and nights.
在周末及夜间承担起酒店管理层的职责。
To arrange alternative accommodation for the turn away clients as when hotel fully booked.
在酒店客满的情况下，提前为无法入住的客人安排额外供客人选择的预定。
Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
每天/晚需要负责进行整个饭店的安全和日常的设备检查工作。
Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
负责解决当班期间发生的安全问题。
The Guest relations Manager is to ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.
当班经理要负责监督接待员、收银员及时准确地完成本职的日常工作。
Brief incoming duty manager’s on items to be followed-up.
向接班的当班经理简要介绍需要落实的有关事项。
Maintain daily an accurate record in the duty manager’s logbook of items and incidents which may be of concern to management and /or which may require further attention.
如果是管理层需要的或者日后可能需要注意的事情，要如实地记录在当班经理的交班记录本上。
To assist as required/requested with the solving of any guest complaints/problems.
根据需要协助解决客人的投诉和问题。
The Guest relations Manager is responsible for acting fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.
当班经理要负责执行防火和安全条例，在当班时一旦发生火灾或安全问题要同酒店的高级管理人员联系。
To ensure that you as a Duty Manager are constantly aware of and `up-to-date' with all happenings and operations within the hotel.  It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.
作为一名当班经理，要始终密切关注饭店的运作和最新发生的所有事情。当班期间，必须时刻巡视酒店的各个公共区域和各部门，令员工时刻意识到你的存在。
Ensure that you as a Duty Manager are completely aware of all Sofitel Hyland Shanghai services and facilities, outlet operating hours and scope of service.
做为当班经理要对索菲特海仑宾馆的服务质量和设施设备以及餐厅的营业时间及服务范围了如指掌。
Responsible for on going pertinent/relevant log book communication to other shifts/departments.
负责向其它班次/部门协调交班本上有关需要沟通的事项.
Checks with Front office supervisor for room status for the day
与前厅部主管核实全天的客房情况。
Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时，应向客人介绍酒店各项设施及特殊服务，并落实客人入住手续。
Co-ordinates and follows up immediately with Executive Housekeeper and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
客人所提出的客房任何维修服务时，应立即与行政管家和工程部联系合作。
Inspects floors, guestrooms and public areas regularly.
定期检查地面、客房及公共区域。
Check, make sure that posters, frame and function notice are properly maintained and makes sure the elevators are clean and in proper condition.
检查确保行李架结构与功能完善，电梯清洁，运行良好。
Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
观察客人的日常行为和活动，消除客人的不满并且同客人以及酒店的客户建立起友好的关系。
Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
通过细致入微的管理，改善酒店的运作，特别是在提高服务标准，增加饭店收入及减少损失方面。

Human Responsibilities人事职责:

The Guest Relations Manager is to ensure all staff on duty are at all times immaculately groomed and wear correct and complete uniform.
客户关系经理要确保所有员工在当班时始终保持恰当的仪容仪表和穿着正确的制服。
The Duty Manager must be fair and just in any staff disciplinary action required whilst on duty.
在当班时，客户关系经理要公正地评判任何员工的违纪行为。
Ensures that all staff behavior, personal grooming and service skills are in line with Sofitel Shanghai Hyland standards.
要确保所有员工的日常行为，个人的仪容仪表和服务技能要符合索菲特海仑宾馆的标准。

Radisson Collection Hotel, Hyland Shanghai  is located in the heart of the city on Nanjing Road pedestrian shopping street. The hotel is within walking distance of People’s Square, the Bund, Shanghai Museum, Grand Theatre and adjacent metro stations – Nanjing Road East Station and People’s Square Station.上海丽笙精选海仑宾馆地处上海市中心著名的“中华商业第一街”南京路步行街上。步行可至外滩、上海博物馆、上海大剧院及人民广场，距南京东路及人民广场地铁站咫尺之遥。 The commercial, cultural and historical sites are ideally on the doorstep of the Radisson Collection Hotel, Hyland Shanghai .  Its 383 rooms including 189 contemporary Club Sofitel rooms on 19-29 floors perfectly reflect comfort , elegance and luxury of RC brand, with exclusive panoramic views overlooking the ever changing Shanghai skyline.地处商业、历史、文化中心的上海丽笙精选海仑宾馆拥有383间精心打造的豪华房和套房；19楼至29楼的189间行政楼层客房完美体现了丽笙品牌独有的舒适、优雅与奢华，并能让您领略到精彩的黄浦江景以及不断变化中的上海美景。 7 fully equipped function rooms from 35sqm to 224sqm, with modern facilities and professional supportive staff, have successfully hosted numerous cocktail parties, dinners, meetings and conferences.  In addition, the hotel has 2 restaurants and 1 bar .7间面积从35至224平方米的宴会和会议场所。有着完善的设备和专业的服务团队，曾经成功举办过多次鸡尾酒会、晚宴和各类会议。另外，酒店还有两个餐厅和一个酒吧。 Radisson Collection Hotel, Hyland Shanghai is driven by a cohesive team with strong focus on skills and career development, team spirit and commitment to succeed in an innovative and cooperative working atmosphere.  Suitably experienced and qualified applicants are currently sought for the following positions.上海丽笙精选海仑宾馆是一支具有高凝聚力的团队，我们致力于员工职业技能和职业生涯发展，培养团队精神及履行责任。我们热诚欢迎有相关经验及适合的人士与我们共同开创创新、合作的良好的工作氛围。