招聘前厅部经理 Front Office Manager_上海丽笙精选海仑宾馆招聘信息-最佳东方

GENERAL MISSION 职责概述日常工作:

Reporting directly to DORD, the FOM is responsible for overlooking the daily operations running of all Front Office Sections （i.e. Front Desk, Executive Lounge, Concierge, Operator, Business Center, Guest Relations, Transportation）. In addition FOM assists DORD in achieving maximum guest satisfaction through employee efficiency and consistency of brand standards; this is a hands-on position that requires a self-motivated and hard-working person that leads by setting example, with outgoing interpersonal skills and ability to work both well in a team/independently. The Front Office Manager must represent the Sofitel brand and its values at all times, establish relationships, deliver an exceptional guest experience and promote French excellence throughout the hotel.
直接向房务总监汇报工作。前厅部经理有责任管理所有前厅小部门的日常运作（例如前台，行政楼层，礼宾部，总机，商务中心，大堂经理和车队）。同时，前厅部经理要协助房务总监通过管理员工效率和维护品牌标准来达到最大的客人满意度。这个职位需要有实践经验的人员，并要求其具备自我激励及勤勉的精神来树立工作榜样，拥有卓越的人际关系技能和良好的团队及个人工作能力。前厅部经理始终体现索菲特的品牌形象和价值观，建立良好的人际关系，传达令人满意的客户体验并且推广法式优雅。

Guest Services: 客户服务:

As a representative of Senior Management, the FOM deals with guest problems and complaints. In dealing with these situations, the FOM must ensure that he/she uses tact and diplomacy and remains within the organizational policy in rectifying these situations. He/she may receive directly verbal complaints and deals with those that can be solved immediately. Any complaints that require further follow-up must be done in a timely manner.
作为高级经理的代表，前厅部经理处理客人问题和抱怨。在处理这些问题时，前厅部经理必须保证他/她运用机智和外交能力并且保证组织的政策来解决这些问题。他/她可能直接接受口头投诉并帮助他们能够立即解决的问题。任何的投诉都要求被长期跟踪并得到及时的处理。
Responds promptly to the service needs of guests, employees and visitors
立即回复客人、员工和参观者的服务需要。
Is always able to explain services and facilities to guests, visitors and employees
总是能够像客人、参观者和员工解释服务和设施。
Is able to carry out a Show Around of the hotel as per Sofitel brand standards
根据索菲特品牌标准，能够带领参观酒店。
Service is maintained at high level even when Property Management Systems go down/shut down
即使当财产管理系统出问题或关闭，服务都保持在高水准。

Radisson Collection Hotel, Hyland Shanghai is located in the heart of the city on Nanjing Road pedestrian shopping street. The hotel is within walking distance of People’s Square, the Bund, Shanghai Museum, Grand Theatre and adjacent metro stations – Nanjing Road East Station and People’s Square Station.上海丽笙精选海仑宾馆地处上海市中心著名的“中华商业第一街”南京路步行街上。步行可至外滩、上海博物馆、上海大剧院及人民广场，距南京东路及人民广场地铁站咫尺之遥。 The commercial, cultural and historical sites are ideally on the doorstep of the Radisson Collection Hotel, Hyland Shanghai . Its 383 rooms including 189 contemporary Club Sofitel rooms on 19-29 floors perfectly reflect comfort , elegance and luxury of RC brand, with exclusive panoramic views overlooking the ever changing Shanghai skyline.地处商业、历史、文化中心的上海丽笙精选海仑宾馆拥有383间精心打造的豪华房和套房；19楼至29楼的189间行政楼层客房完美体现了丽笙品牌独有的舒适、优雅与奢华，并能让您领略到精彩的黄浦江景以及不断变化中的上海美景。 7 fully equipped function rooms from 35sqm to 224sqm, with modern facilities and professional supportive staff, have successfully hosted numerous cocktail parties, dinners, meetings and conferences. In addition, the hotel has 2 restaurants and 1 bar .7间面积从35至224平方米的宴会和会议场所。有着完善的设备和专业的服务团队，曾经成功举办过多次鸡尾酒会、晚宴和各类会议。另外，酒店还有两个餐厅和一个酒吧。 Radisson Collection Hotel, Hyland Shanghai is driven by a cohesive team with strong focus on skills and career development, team spirit and commitment to succeed in an innovative and cooperative working atmosphere. Suitably experienced and qualified applicants are currently sought for the following positions.上海丽笙精选海仑宾馆是一支具有高凝聚力的团队，我们致力于员工职业技能和职业生涯发展，培养团队精神及履行责任。我们热诚欢迎有相关经验及适合的人士与我们共同开创创新、合作的良好的工作氛围。