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1、协助经理制定服务标准和工作程序,并确保这些服务程序和标准的实施;
2、根据客情,负责本部门员工的工作安排和配调,作好交接班的工作,编排员工班次和休息日,负责对员工的考勤工;
3、负责实施前厅员工的业务培训计划,负责下属员工的考核和评估工作;
4、妥善处理对客服务中发生的各类问题和客人的投诉,主动征求客人意见,及时向经理反馈相关信息;
5、检查结账过程,指导员工正确为客人结账;
6、督促服务员正确使用前厅的各项设施设备和用品,做好清洁卫生保养工作,及时报送设备维修单,控制餐具耗损,并及时补充所缺物品;
7、完成主管交办的其他工作。
Accor, a major global groupand the European leader in hotels, operates in 90 countries with 150,000 employees. For more than 40 years, Accor has constantly reinvented its corecompetencies to keep pace with the world around it, with the goal of providing innovative,high-quality products to customers of Accor hotels. The group is developingunder 7 different brands in China: Sofitel, Pullman, MGallery, Grand Mercure,Novotel, Mercure and Ibis covering a full spectrum of markets from luxury toeconomy. Currently, over 19,700 employees work with Accor hotels in Greater China. Gtand Mercure Xiamen Downtown is the first deluxe full-duplex boutique hotel(all-suite)in West Strait, it is invested by a Singapore professional hotel investment and management group, and finely designed and decorated according to the newest Edition of 5-star Hotel assessment Standard. Our basic command to our employees: personality, service awareness, professional, dedicated, stability. If you become one of us, we hope you become a HY like this: broad international perspective, rational professionalism, proficient expertise. 法国雅高集团是全球最大的酒店管理集团之一及欧洲酒店业的领导者。在90个国家拥有4000多家酒店,雇员超过150,000名。40多年以来,雅高集团矢志不渝地致力于公司核心竞争力的发展,致力于为酒店客户提供具有前瞻性的高品质服务。目前集团在中国经营七个品牌,包括索菲特、铂尔曼、美憬阁、美爵、诺富特、美居和宜必思,全线覆盖从奢华型到经济型酒店市场。在中国的员工总数超过19,700人。 厦门凯裕美爵酒店地处中国东南沿海的海峡西岸素有“海上花园”美誉的厦门经济特区,是由新加坡凯裕集团投资与管理的酒店。凯裕国际酒店是海峡西岸第一家以复式套房为主的五星级精品酒店。 我们用人基本要求:人品、服务理念、专业、敬业、稳定。如果您成为我们的员工,我们希望您成为这样的凯裕人:开阔的国际化视野、理性的专业精神、深厚的专业技能。