岗位职责:
1、代表前厅部对夜班各岗位员工的工作进行监督和管理;
2、处理夜间客人的投诉和紧急事件,维护宾客关系,做好VIP接待并协调酒店各部门之间的运作;
3、做好客房预订工作,确保接待、问询等服务质量以及客史资料的准确性;
4、负责督促前台严格执行公安机关四实登记要求并确保住客访客信息录入的准确;
5、完成领导交代的其他工作。
职位要求:
1、性别不限,品貌端正;
2、普通话标准,能适应长期夜班;
3、工作勤奋,具有良好的沟通协调能力和处理突发事故的能力,电脑操作熟练;
4、有星级酒店前厅服务2年以上工作经历优先,熟悉酒店管理软件。
Accor, a major global groupand the European leader in hotels, operates in 90 countries with 150,000 employees. For more than 40 years, Accor has constantly reinvented its corecompetencies to keep pace with the world around it, with the goal of providing innovative,high-quality products to customers of Accor hotels. The group is developingunder 7 different brands in China: Sofitel, Pullman, MGallery, Grand Mercure,Novotel, Mercure and Ibis covering a full spectrum of markets from luxury toeconomy. Currently, over 19,700 employees work with Accor hotels in Greater China. Gtand Mercure Xiamen Downtown is the first deluxe full-duplex boutique hotel(all-suite)in West Strait, it is invested by a Singapore professional hotel investment and management group, and finely designed and decorated according to the newest Edition of 5-star Hotel assessment Standard. Our basic command to our employees: personality, service awareness, professional, dedicated, stability. If you become one of us, we hope you become a HY like this: broad international perspective, rational professionalism, proficient expertise. 法国雅高集团是全球最大的酒店管理集团之一及欧洲酒店业的领导者。在90个国家拥有4000多家酒店,雇员超过150,000名。40多年以来,雅高集团矢志不渝地致力于公司核心竞争力的发展,致力于为酒店客户提供具有前瞻性的高品质服务。目前集团在中国经营七个品牌,包括索菲特、铂尔曼、美憬阁、美爵、诺富特、美居和宜必思,全线覆盖从奢华型到经济型酒店市场。在中国的员工总数超过19,700人。 厦门凯裕美爵酒店地处中国东南沿海的海峡西岸素有“海上花园”美誉的厦门经济特区,是由新加坡凯裕集团投资与管理的酒店。凯裕国际酒店是海峡西岸第一家以复式套房为主的五星级精品酒店。 我们用人基本要求:人品、服务理念、专业、敬业、稳定。如果您成为我们的员工,我们希望您成为这样的凯裕人:开阔的国际化视野、理性的专业精神、深厚的专业技能。