- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
§ Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.
负责保持高标准的对客服务,从而赢得客人最大的满意,同时通过有效的日常管理,确保服务中心在预算的范围内得以高效运作。
§ To supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.
负责服务中心所有员工的监管管理,并根据要求制定工作日程。
§ Supervises and guides Service Center Supervisor to ensure that hotel’s policies and procedure are adhered to.
监督指导服务中心主管的工作,以保证所有酒店的规章制度能正常进行。
§ Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
要有积极和明确的工作态度,自律并自觉地为下属树立一个好的工作榜样。
§ Obtain briefing from Front Office Manager on problems and situations requiring further attention.
从前厅部经理处获取需要注意的问题和事情。
§ Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。
§ Ensure that all daily reports printed are filed accordingly in the respective files.
保证每日报表的打印并根据要求分别存档。
§ Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
确保准确的记录下所有的叫醒,预定及电话的转接并根据要求跟办所有事情。
§ Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作职责,以保证工作的高效、全面。
§ Use your supervision skills effectively to encourage and motivate staff.
运用管理技巧有效的激励所有员工。
§ Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
为客人提供始终如一的人性化服务,确保无论何时最大限度地令客人满意,及随时给予客人诚恳的关注。
§ Establish good public relations with all guests.
与所有的客人建立良好公共关系。
§ Provide guests with the most accurate and up-to-date information at all times.
无论何时都能为客人提供准确地,最新的信息。
§ Ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.
监督员工是否高效地为客人转接电话,并随时检查员工的电话礼仪,以确保为客人提供高效的服务。
§ Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
检查客人留言的递送和记录情况以确保为客人提供准确,高效的留言服务.
§ Ensure efficient provision of reservation service by supervising reservation taking activities for guests.
为客人提供高效的预定服务并对客人的预定做以积极的回应。
§ Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保证所有客人的要求被高效准确地记录并执行,对客人所提出的所有要求进行相应的跟办。
§ Ensure proper administration of the department by organizing and administering internal procedures and duty rosters, co-ordination activities of shifts.
确保部门人员的编制,执行内部的工作程序及排班,并有效的协调好班次。
§ Thorough knowledge of detailed procedures in operating the service center efficiently.
熟悉服务中心的操作和详细的程序有高效的工作效率。
§ Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
确保计费系统打印机工作正常,话费报表被正常打印,并确保打印机在打印报表期间不会卡纸。
§ To report regularly on the happenings within the section.
按正常程序汇报内部发生的事情。
§ Keeps Service Center work areas neat at all times.
随时保持服务中心区域的整洁。
§ Coordinates meal breaks.
组织好员工的用餐时间。
§ Enforces rules and regulations set up for the department.
加强建立部门的规章制度并使大家服从。
§ Reports unusual occurrences to Duty Manager.
确保发生不正常事情时要及时向客户服务部经理汇报.
§ Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.
熟悉酒店的业主方的人员,高级经理和雅高中级管理人员。
§ Knowledge of the importance of Service Center services with respect to the entire operation of the hotel.
熟悉整个酒店的重大的对客服务程序的运作。
§ Is thoroughly familiar with all Emergency Procedures as specified by hotel.
十分熟悉酒店所有的应急工作程序。
§ Thorough familiarity with existing extension numbers of the hotel.
熟悉酒店目前所存在的所有的分机号码。
§ Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠诚计划,和常飞卡计划以及其优惠政策。
§ Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.
熟悉酒店的房间合同价及代码,销售分布情况,及协议价和季节性的促销价。
§ Thorough familiarity with the Corporate Guests Loyalty Programs, Frequent Flyer Programs and the relevant filing system.
熟悉与酒店有合同的客户的忠诚卡,航空里程积分卡计划及相关的内容。
§ Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
§ Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通过最恰当的途径,尽可能向客人提供最优质的服务和最新、最准确的信息。
§ Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
为酒店保持良好的声望并帮助酒店增加收入。
§ Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店,拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间,广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带,是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里,距离广州火车东站5分钟车程,交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房,俯瞰天河都市繁华;5间创新的餐厅与酒吧;17间艺术品位的会议厅(包括一间大型宴会厅);丰富的娱乐休闲设施,包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店,广州圣丰索菲特将成为城中文化活动的新地标,缤纷呈现各派艺术精华。