Front Desk Manager 前台经理
6千-8千
停止招聘
发布于 02-18
Front Desk Manager 前台经理
6千-8千
广州 | 5年以上 | 大专 | 招1人
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

Front Desk Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Front Desk.

负责保持高标准的对客服务,从而赢得客人最大的满意,同时通过有效的日常管理,确保前台在预算的范围内得以高效运作。

To ensure all front desk staff and sub-ordinates adhere to the Hotel rules and regulation.

确保所有的前台员工以及助手能遵守酒店的规章制度。

To supervise and delegate duties to all front desk staff within the section and to prepare their work schedules as required.

负责前台所有员工的监管管理,并根据要求制定工作日程。

To responsible for all activities at the front desk.

负责管理前台所有的事务。

Obtain briefing from Front Office Manager on problems and situations requiring further attention.

从前厅部经理处获取需要注意的问题和事情。

Ensure VIP rooms; reservation with special requests; pre-registered guests and tour group arrivals are all pre-blocked. Front Desk Manager is also to coordinate with Housekeeping to ensure that vacant clean rooms are available before guests’ check-in.

保证贵宾用房,有特殊要求的预订,和团队的房间要提前安排好。前台经理需要同客房部联系以保证在客人抵店前有足够的干净房间。

To ensure guest retention program extend to loyalty customer on a consistent basis.

确保回头客政策能持续地延伸到每个忠实客人的身上。

To ensure cash flow at front desk hand over to each shift in accurate amount, any shortage or overage should report to Front Office Manager for immediate action.

确保前台每班交接的备用金金额准确,任何短款和长款必须立即向前厅部经理汇报。

Ensure that “shift reports” are printed and “Traces” are followed up accordingly.

保证班次报表能按时打印,并且跟踪报表能相应的跟踪执行。

Supervises and guides Front Desk Supervisor to ensure that hotel’s policies and procedure are adhered to.

监督指导前台主管的工作,以保证所有酒店的规章制度能正常进行。

Supervises Front Desk operation and workflow to maximize guests’ satisfaction.

监督管理前台的正常运营和流程,以最高限度的使客人满意。

Coordinates meal breaks.

组织好员工的用餐时间。

Ensure that high balance rooms in “High Balance Report” are all resolved properly.

保证所有的在“超支信用报表”上的超支的房间能尽快的解决。

Keeps Front Desk work areas neat at all times.

随时保持前台区域的整洁。

Handles problems and seeks assistance of Duty Manager/ Front Office Manager when necessary.

帮助员工处理问题,如需要可向宾客服务副经理/前厅部经理寻求帮助。

Maintains all equipment in good working order and trains new employees on equipment utilization.

所有设备必须保持在良好的工作状态下,并教给员工如何正确使用。

Is responsible for the inventory and control of stationery and collateral for front desk.

负责控制前台所需的文具和工作所需的物品库存。

Is totally familiar with all front desk back-up procedures in the event that any front desk equipment malfunctions.

在前台设施设备出故障时,要熟知前台备份的工作程序。

Is thoroughly familiar with all Emergency Procedures as specified by hotel.

十分熟悉酒店所有的应急工作程序。

Is conversant with front desk procedures, conducts training of new staff when necessary.

熟悉前台的工作程序,向新员工进行相应的培训。Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠诚计划,和常飞卡计划以及其优惠政策。

Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.

向下班主管/领班交接未完成的事宜和需要注意的事情。

Assumes other duties as assigned by the Front Office Manager.

完成前厅部经理分配的其它工作。

Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.

通过最恰当的途径,尽可能向客人提供最优质的服务和最新、最准确的信息。

Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.

为酒店保持良好的声望并帮助酒店增加收入。

Perform other related duties & special projects as assigned by the supervisor.

随时执行上级分配的其他相关任务或特殊项目

其他要求
语言能力:英语-熟练
计算机能力:熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
广州市天河区广州大道中988号
点击查看地图
职位联系人
陈小姐
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
投递较多
  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 私营.民营企业
    企业性质
Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店,拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间,广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带,是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里,距离广州火车东站5分钟车程,交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房,俯瞰天河都市繁华;5间创新的餐厅与酒吧;17间艺术品位的会议厅(包括一间大型宴会厅);丰富的娱乐休闲设施,包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店,广州圣丰索菲特将成为城中文化活动的新地标,缤纷呈现各派艺术精华。
广州市天河区广州大道中988号
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-2021