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广州圣丰索菲特酒店| 招聘职位

    职位:Front Desk Manager 前台经理

  • 职位性质:全职
  • 工作地区:广东省广州市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:5年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:6千-8千
  • 职位有效期:2020-11-25至2021-02-23

岗位职责/职位描述

Front Desk Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Front Desk.

负责保持高标准的对客服务,从而赢得客人最大的满意,同时通过有效的日常管理,确保前台在预算的范围内得以高效运作。

To ensure all front desk staff and sub-ordinates adhere to the Hotel rules and regulation.

确保所有的前台员工以及助手能遵守酒店的规章制度。

To supervise and delegate duties to all front desk staff within the section and to prepare their work schedules as required.

负责前台所有员工的监管管理,并根据要求制定工作日程。

To responsible for all activities at the front desk.

负责管理前台所有的事务。

Obtain briefing from Front Office Manager on problems and situations requiring further attention.

从前厅部经理处获取需要注意的问题和事情。

Ensure VIP rooms; reservation with special requests; pre-registered guests and tour group arrivals are all pre-blocked. Front Desk Manager is also to coordinate with Housekeeping to ensure that vacant clean rooms are available before guests’ check-in.

保证贵宾用房,有特殊要求的预订,和团队的房间要提前安排好。前台经理需要同客房部联系以保证在客人抵店前有足够的干净房间。

To ensure guest retention program extend to loyalty customer on a consistent basis.

确保回头客政策能持续地延伸到每个忠实客人的身上。

To ensure cash flow at front desk hand over to each shift in accurate amount, any shortage or overage should report to Front Office Manager for immediate action.

确保前台每班交接的备用金金额准确,任何短款和长款必须立即向前厅部经理汇报。

Ensure that “shift reports” are printed and “Traces” are followed up accordingly.

保证班次报表能按时打印,并且跟踪报表能相应的跟踪执行。

Supervises and guides Front Desk Supervisor to ensure that hotel’s policies and procedure are adhered to.

监督指导前台主管的工作,以保证所有酒店的规章制度能正常进行。

Supervises Front Desk operation and workflow to maximize guests’ satisfaction.

监督管理前台的正常运营和流程,以最高限度的使客人满意。

Coordinates meal breaks.

组织好员工的用餐时间。

Ensure that high balance rooms in “High Balance Report” are all resolved properly.

保证所有的在“超支信用报表”上的超支的房间能尽快的解决。

Keeps Front Desk work areas neat at all times.

随时保持前台区域的整洁。

Handles problems and seeks assistance of Duty Manager/ Front Office Manager when necessary.

帮助员工处理问题,如需要可向宾客服务副经理/前厅部经理寻求帮助。

Maintains all equipment in good working order and trains new employees on equipment utilization.

所有设备必须保持在良好的工作状态下,并教给员工如何正确使用。

Is responsible for the inventory and control of stationery and collateral for front desk.

负责控制前台所需的文具和工作所需的物品库存。

Is totally familiar with all front desk back-up procedures in the event that any front desk equipment malfunctions.

在前台设施设备出故障时,要熟知前台备份的工作程序。

Is thoroughly familiar with all Emergency Procedures as specified by hotel.

十分熟悉酒店所有的应急工作程序。

Is conversant with front desk procedures, conducts training of new staff when necessary.

熟悉前台的工作程序,向新员工进行相应的培训。Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠诚计划,和常飞卡计划以及其优惠政策。

Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.

向下班主管/领班交接未完成的事宜和需要注意的事情。

Assumes other duties as assigned by the Front Office Manager.

完成前厅部经理分配的其它工作。

Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.

通过最恰当的途径,尽可能向客人提供最优质的服务和最新、最准确的信息。

Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.

为酒店保持良好的声望并帮助酒店增加收入。

Perform other related duties & special projects as assigned by the supervisor.

随时执行上级分配的其他相关任务或特殊项目