• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 员工生日礼物
• 岗位晋升
• 法语培训
• 体验法式优雅

Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.
负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。
To supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.
负责服务中心所有员工的监管管理，并根据要求制定工作日程。
Supervises and guides Service Center Supervisor to ensure that hotel’s policies and procedure are adhered to.
监督指导服务中心主管的工作，以保证所有酒店的规章制度能正常进行。
Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
要有积极和明确的工作态度，自律并自觉地为下属树立一个好的工作榜样。
Obtain briefing from Front Office Manager on problems and situations requiring further attention.
从前厅部经理处获取需要注意的问题和事情。
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。
Ensure that all daily reports printed are filed accordingly in the respective files.
保证每日报表的打印并根据要求分别存档。
Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
确保准确的记录下所有的叫醒，预定及电话的转接并根据要求跟办所有事情。
Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作职责，以保证工作的高效、全面。
Use your supervision skills effectively to encourage and motivate staff.
运用管理技巧有效的激励所有员工。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
为客人提供始终如一的人性化服务，确保无论何时最大限度地令客人满意，及随时给予客人诚恳的关注。
Establish good public relations with all guests.
与所有的客人建立良好公共关系。
Provide guests with the most accurate and up-to-date information at all times.
无论何时都能为客人提供准确地，最新的信息。
Ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.
监督员工是否高效地为客人转接电话，并随时检查员工的电话礼仪，以确保为客人提供高效的服务。
Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
检查客人留言的递送和记录情况以确保为客人提供准确，高效的留言服务.
Ensure efficient provision of reservation service by supervising reservation taking activities for guests.
为客人提供高效的预定服务并对客人的预定做以积极的回应。
Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保证所有客人的要求被高效准确地记录并执行，对客人所提出的所有要求进行相应的跟办。
Ensure proper administration of the department by organizing and administering internal procedures and duty rosters, co-ordination activities of shifts.
确保部门人员的编制，执行内部的工作程序及排班，并有效的协调好班次。
Thorough knowledge of detailed procedures in operating the service center efficiently.
熟悉服务中心的操作和详细的程序有高效的工作效率。
Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
确保计费系统打印机工作正常，话费报表被正常打印，并确保打印机在打印报表期间不会卡纸。
To report regularly on the happenings within the section.
按正常程序汇报内部发生的事情。
Keeps Service Center work areas neat at all times.
随时保持服务中心区域的整洁。
Coordinates meal breaks.
组织好员工的用餐时间。
Enforces rules and regulations set up for the department.
加强建立部门的规章制度并使大家服从。
Reports unusual occurrences to Duty Manager.
确保发生不正常事情时要及时向客户服务部经理汇报.
Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.
熟悉酒店的业主方的人员，高级经理和雅高中级管理人员。
Knowledge of the importance of Service Center services with respect to the entire operation of the hotel.
熟悉整个酒店的重大的对客服务程序的运作。
Is thoroughly familiar with all Emergency Procedures as specified by hotel.
十分熟悉酒店所有的应急工作程序。
Thorough familiarity with existing extension numbers of the hotel.
熟悉酒店目前所存在的所有的分机号码。
Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。
Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.
熟悉酒店的房间合同价及代码，销售分布情况，及协议价和季节性的促销价。
Thorough familiarity with the Corporate Guests Loyalty Programs, Frequent Flyer Programs and the relevant filing system.   
熟悉与酒店有合同的客户的忠诚卡，航空里程积分卡计划及相关的内容。
Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。
Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
为酒店保持良好的声望并帮助酒店增加收入。
Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。

Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。