Feel Welcome Feel Valued
Having a positive attitude towards work, being self-disciplined and self-motivated.
To discharge your duties in an effective and efficient manner.
Improving guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.
Establishes good public relationships with all guests.
Provides guests with the most accurate and up-to-date information at all time.
Handles mails, messages, parcels.
Give general information and general help to guests.
Controls and handles out keys to guests.
Key in the information of every guest into computer system.
Welcomes and assigns rooms to hotel guests according to reservations made
Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.
Attends to guest’s inquiries and requests.
Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Center for process.
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
Keep work areas cleaning from time to time.
Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.
Responsible for adhering to hotel staff rules and regulations as details in hotel’s handbook.
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
Perform other related duties & special projects as assigned by the supervisor.