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实现自我价值 成就非凡梦想

Feel Welcome Feel Valued

广州圣丰索菲特酒店| 招聘职位

    职位:Local Trainee-Front Office 前厅部实习生

  • 职位性质:全职
  • 工作地区:广东省广州市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:1千-2千
  • 职位有效期:2020-11-25至2020-12-25

岗位职责/职位描述

Having a positive attitude towards work, being self-disciplined and self-motivated.

对工作有积极的态度,有自我约束力和工作主动性。

To discharge your duties in an effective and efficient manner.

以快捷有效的方式履行职责。

Improving guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.

不断提高对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。

Establishes good public relationships with all guests.

与客人建立良好的公共关系。

Provides guests with the most accurate and up-to-date information at all time.

随时向客人提供最新,最准确的信息。

Handles mails, messages, parcels.

处理信件、留言信息及包裹事宜。

Give general information and general help to guests.

向客人提供全面信息及服务。

Controls and handles out keys to guests.

保管及为客人分发钥匙。

Key in the information of every guest into computer system.

在电脑中录入客人的信息。

Welcomes and assigns rooms to hotel guests according to reservations made

根据预定要求,恭迎客人并为其分配客房。

Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.

掌握并保留客人的抵离店记录及重要客人和回头客的提前登记卡。

Attends to guest’s inquiries and requests.

倾听客人的咨询和要求,并提供相关服务。

Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Center for process.

根据客人要求,受理唤醒电话,正确归档话单,然后将其交于服务中心处理。

Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

通过适当的途径,尽可能地向客人提供最优质的服务及最新、最准确的信息。

Keep work areas cleaning from time to time.

时刻保持工作区域的整洁。

Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.

确保所有收银业务的汇总表正确完成,并且应和OPERA总数一致.

Responsible for adhering to hotel staff rules and regulations as details in hotel’s handbook.

要遵守酒店的店规店纪和员工手册。

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

为酒店保持良好的声望并帮助酒店增加利润。

Perform other related duties & special projects as assigned by the supervisor.

随时执行上级分配的其他相关任务或特殊项目。