Feel Welcome Feel Valued
Assist the Sales Managers in organizing the filing system of the Division / Department / Section.
Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse
Ensure that the stock of stationery items are accounted for and well maintained.
Organize the recording system for office in-coming and out going correspondences as well as general incoming telephone calls.
Handle all paper work required by DOS and Sales Manager.
Assist in the dispatch and collection of correspondence in the hotel.
Take minutes of meetings.
Ensure the cleanliness of the office.
Handle general incoming telephone calls and take messages for staff members.
Prepare and send out facsimile messages.
Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaway etc.
Familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.
Control customer database mailing list and ensure it updated constantly.
Ensure the utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application
Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away).
Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.
Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.
Keep clients advised of latest information regarding hotel’s development.
Keep well informed about the product (lodging, catering and other facilities) The Admin. Clerk maintains contacts with all other departments in the hotel.
Develop and foster a good working rapport with all guests, clients, department colleagues, other departments and members of the public.
In her absence, a Secretary appointed by Executive Office/Human Resources might replace her.
She may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.
Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).
At all times, promote a positive image of the hotel in all forms of contact.
Perform other related duties & special projects as assigned by the supervisor