• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 员工生日礼物
• 岗位晋升
• 法语培训
• 体验法式优雅

§  Understand the hotel's activities and operation requirements.
了解酒店的活动和运营的要求。
§  Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
§  Is familiar with the hotel's environment and competitor hotels.
熟识自己酒店和竞争酒店的环境。
§  Ensures that guest documentation and information is available and up-to-date.
确保预定客人的资料和信息可用并更新。
§  Provide guests telephone complaints handling arrangement.
处理宾客的电话投诉意见。
§  Familiar with the hotel, the restaurant price policy in order to improve the product sales revenue each restaurant .
熟知酒店各餐厅的价格政策以便提高每个餐厅可销售产品的收入。
§  Membership management, telephone sales contact effectively, cultivating key customers. Each member knows hotel restaurant products, bookings and other catering items for guests, actively publicizing hotels, guiding guests to store consumption, and promoting hotel business.
电话联系有效的会员，每位会员均知酒店各餐厅产品，为客人预订自助餐以及其他餐饮项目，积极正面宣传酒店，引导客人到店消费，推广酒店各个餐厅营业。
§  Responsible for collecting relevant customer information, statistics, approving, customer status and consumption behavior, establishing perfect customer files, and effectively managing customers to do after-sale and maintenance work to ensure data safety of customer information and transaction records.
负责更新相关客户资料，统计、审定、客户状况、消费行为，建立完善的客户档案，并有效管理客户做好客户售后和维护工作，确保客户资料信息及交易记录的数据安全。
§  Responsible to inform the restaurant on the same day to reserve VIP customer related projects to maintain effective communication, coordination and coordination, to ensure the VIP customer dining experience. Arrange a telephone complaint to deal with the guests.
负责通知餐厅当天预定VIP 客户相关项目，保持有效的沟通、配合与协调，保障VIP 客户用餐体验。
§  Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   To fully understand and adhere to the Departmental Operations Manual.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。完全理解并执行部门营运手册。

Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。