• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 员工生日礼物
• 岗位晋升
• 法语培训
• 体验法式优雅

•	Prepare and submit periodic reports to Sofitel Talen & Culture – China as well as for management’s.
准备和提交中国区人才与文化定期报告，也将此运用于管理工作中。
•	As the key member of the management team, attends all scheduled meetings and contributes actively with proper preparation
作为管理团队中的关键成员，参加所有已安排的会议并且积极贡献和适当准备。
•	Conducts a daily briefing with department team members on current key activities.
组织部门团队成员对于当前关键活动进行每日例会。
•	Liaise & Coordinate with the owning company & hotel finance department to conduct all the labor concerned licenses or certificates. 
保持联络和协调业主公司和酒店财务部在办理所有劳动力有关的执照或资格证书事宜。
•	Be responsible for the department operation budget, investment and ensure the expense will be always in line with the budget.
负责部门业务预算、投资并确保费用总是符合预算标准的。
•	Work together with the other department heads to minimize the labor cost without sacrificing the quality of the staff.
与其他部门负责人一起合作在不降低员工质量的情况下减少劳动力成本。
•	To hire, select and/or terminate the department staff, or actioning appropriate personnel movement 
雇佣、选择和/或终止该部门员工或发布相关人事变动。
•	Manages performance issues that arise within the T&C department, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
管理人才与文化部门内部出现的表现事宜，以及培训、发展、指导和咨询、业绩评估，并且解决部门团队成员和经理们的问题。
•	 As a leader of talent development, encourage the department ambassadors to learn and enhance the professional skills & knowledge in T&C and L&D areas
作为主导人才与文化和学习与发展领域中，人才的发展、激励部门大使学习以及提高专业技能和知识。
•	Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines
必须作为索菲特价值、品牌标准和仪容仪表的优秀典范。
•	Effectively communicate to hotel team members using many varied channels
以不同的渠道与酒店团队成员有效地沟通。
•	Ensures that ambassadors are provided with a work place free of discrimination, harassment and victimisation。Treats complaints of harassment and discrimination promptly and confidentially.
•	确保提供给大使们一个没有歧视、骚扰和危险的工作环境。处理骚扰、歧视的投诉并且保密。
•	Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
•	Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和处理可能导致跨文化冲突或误解的问题。
•	Supports operations and assists in achieving team member and guest satisfaction goals
支持营运并且协助完成团队成员和顾客满意的目标。
•	Interacts in a positive way with all team members to ensure a luxury guest experience
运用积极的方式与团队成员互动来确保奢华的顾客体验。
•	Greet and be generous to all guests and colleagues and always willing to offer assistance
问候和慷慨地帮助所有的顾客和同事，并且总是主动提供协助。
•	Oversee the administrative activities of payroll, benefits, legal compliance and employment laws
监督行政工作事务如工资、福利、遵纪守法和就业法
•	Develop Human Resources & Training budget on yearly basis.
根据年度情况发展人力资源和培训预算。
•	Implement guidelines, hotel HR policies & procedures in compliance with corporate direction
依照公司指导方向实施指导方针、酒店人事政策和规则。
•	Develop a recruitment/selection strategy and ensure the mobility of the ambassadors
开发一个招聘/筛选人才的策略并且确保员工的良性流动。
•	Guide and coordinate with the department heads to recruit the qualified ambassadors based on operational needs; using interview selection tools to undertake the high quality recruiting
指导和协调部门负责人招聘符合营运需求的员工；使用恰当的面试选拔工具确保高质量的招聘。
•	Create and implement an integration and training strategy that brings efficiency to ambassadors performance
创造和实施一体化和培训策略有效地提高员工绩效。
•	Supervise directly the training department and ensure that all training activities are in accordance to the needs of the hotel and the suggestion from the Accor Academe
直接监督培训部并确保所有培训活动都是根据酒店需求并且符合雅高学院的建议。
•	Review the training policies & procedures; analyze the training needs and assist department heads and trainers to conduct job skill and generic training
回顾培训政策和程序；分析培训需求并且协助部门负责人及培训师实施工作技能和综合项目的培训。
•	Coach the management on handling and resolving performance issues in the hotel; manage and implement the performance appraisal review system
指导管理层在处理和解决酒店绩效事宜；管理和执行绩效评估回顾体系。
•	Measure ambassador satisfaction through surveys, round tables or one-to-ones with team members
通过调查、圆桌会议或者一对一的与团队成员沟通来衡量员工满意度。
•	Anticipate and address employee relations matters, responds timely to employee inquiries and is proactive in promoting team member satisfaction
预计和解决员工关系问题，及时响应员工的询问并且有前瞻性地促进团队成员的满意度。
•	Prepare succession plan for middle and senior management level with Division Head, Hotel Manager & General Manager
与大部门负责人、酒店管理层和总经理为中高层管理人员准备接班人计划。
•	Monitor present and future trends in the local labour situation, social legislation and make any recommendations to the hotel management
监控当前和未来的本地劳动力状况、社会立法给予酒店管理层相应的建议。
•	Create a mutual relationship with the related persons in the owning company and ensure the smooth communication between the management and the owning company
与业主公司的工作人员创建良好的互动关系，并且确保所有沟通在业主公司和管理公司之间的顺畅。
•	Build up a sound relationship with the related local government departments
与当地政府部门建立良好的关系。
•	Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and ambassadors
为了客人们和员工们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。
•	Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人生和财产安全。
• Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。

Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。