• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 员工生日礼物
• 岗位晋升
• 法语培训
• 体验法式优雅

1、 Responsible
for the accurate dissemination of information in coordinating the activities of
the floors and Front desk.
负责与前厅和楼层密切联系，以确保信息的准确。
2、To
ensure efficiency in its performance by providing reliable information relayed
from other department outside callers and highly responsible in doing necessary
follow-ups.
 给其它部门的同事提供可靠的信息，确保高效的工作，并负责落实相关事物。
3、To
assist in administration for Housekeeping operations.
 协助客房部的管理工作。
4、 Maintain
proper communication, coordination with guest, employee outside/inside
department particularly Front Office and Engineering.
保持正确的沟通，协调员工、部门内外以及与工程部和前厅部的关系。
5、To
provide a courteous and professional service at all times.
 时刻保持礼貌和专业的服务。
6、To
maintain good working Relationships with your own colleagues, and all other
departments.
与部门内部及其它部门同事保持良好的工作关系。
7、To
have a complete understanding of and adhere to the hotel's policy relating to
fire, hygiene, health and sifted.
对于饭店规章政策、消防紧急措施、卫生和安全措施有明确的了解。
8、To
have a complete understanding of the hotel's employee handbook and adhere to
the regulations contained within.
确保对员工手册的完全了解并保证行为符合标准。
9、 To
carry out any other reasonable duties and responsibilities as assigned.
执行其它所赋予的合理职责。
10、As
the center of communication, responsible for receiving incoming calls from
guest, in/out of department and convey it through proper channel.
作为交流的中心，负责接听酒店内部和外部的电话。
11、Log
down all information received with the name of caller and information.
详细记录所接收的信息和来电人的姓名。
12、 Communicates
with person concerned on matter of the hotel, especially guestrooms, public
area, linen and laundry sections.
遇到具体问题，要与客房、公共区域、布草和洗衣房的相关人联系。
13、 Receives
the arrival and departure lists from FO/Sales
and inform the Executive Housekeeper& Asst. Housekeeper and supervisor
assigned in the area.
收集当日预抵和预退的名单通知行政管家和行政副管家或主管。
14、Write
down in logbook all unusual things such as: Sick call & Guest instructions
/ requests etc.
 如下记录日常事宜。服务中心转达的客人生病的电话。服务中心转达的客人的指示/要求。
15、Extra
items issued to the guest and other items loaned out.
客人借出的特殊物品。
16、Passes
on all information from other departments to the person concerned.
向其它部门传递相关信息。
17、Issues
/ receives floors and public area keys and make sure that the issuance / return
control logbook is signed by the person concerned.
向楼层和工作区域分发和接收钥匙同时保证发放和接收时的签名登记。
18、Performs
other duties that maybe assigned to him / her by the superior.
执行主管赋予的其它相关责任。
19、Greets
and is courteous to all guest and colleagues, use eye contact and always offer
assistance.
对待所有客人和同事要彬彬有礼、热情，用眼睛交流并时刻提供帮助。
20、Prepare
Housekeeper’s report and input into computer all room status report provided by
the floor personnel.
准备客房报表并输入电脑所房间的房态报表。
21、Record
all incoming and outgoing calls in the logbook.


























































































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Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。