• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 员工生日礼物
• 岗位晋升
• 法语培训
• 体验法式优雅

§   Responsible forensuring that clear and constant communication line is kept with all staff,areas and hotel department.
负责并且确保所有的员工之间以及部门之间的沟通。
§   To ensure thatall guests and callers are provided with concise information concerning theservices and facilities provided by the Hotel.
确保所有的客人或是来电者都能得到精确的关于酒店的服务设施的信息服务。 
§   Responsible forthe ongoing communication of pertinent information using the Service Centerlog book provided to other shifts.
负责通过交接本，将正在发生的信息明确地交接给下一班。
§   To ensure allguests are provided with an efficient operator service as required.
确保按照客人的要求向客人提供有效的服务。
§   To ensure allguest queries, inquiries and requests are attended to in a helpful andprofessional, yet warm and friendly manner.
确保所有客人的争议、问询、要求到能得到以乐于助人的、专业的、热心的、友好的方式处理。
§   To ensure on adaily basis that you are fully aware of all arrivals to the hotel, and inparticular, VIP and return guests, and that you are aware of any specialrequests so that they may be action accordingly.
在当班期间，必须知道酒店的住客情况，特别是VIP客人的预抵，以备客人提出特殊的要求，我们可以相应的向客人提供。
§   To ensure thatyou are completely aware of the complete range of services and facilities thathotel provides to its guests and visitors.
确保充分了解本酒店向客人所提供的服务范围和酒店设施。
§   To ensure youhave a complete and thorough knowledge of the outlets of the Hotel, theoperating hours and the scope of services that they provide.
确保充分了解酒店的特色和所提供服务的营业时间、营业范围。
§   To ensure thatall telephone calls are attended to in a helpful and professional, yet warm andfriendly manner.
确保所有的电话都能以热心友好的方式专业的处理。
§   To ensure thatall reservations are handled in a professional and efficient manner.
确保所有的预定都以专业高效的方式处理。
§   To ensure thatthe area is not left unattended atanytime whilst on duty.
确保工作区域在任何时间必须有人值班。
§   Responsible forthe prompt and correct input of all guest messages.
负责所有客人的信息都能得到及时正确的处理。
§   To identify anyfaults that occurs on equipment atanytime whilst you are on duty, contact the Service Center Supervisor on dutyor report the fault directly to the Manager.
当班时，注意所有的设备运行正常，如发生情况联系服务中心主管或直接向经理汇报。
§   Responsible forproving a personal, efficient, friendly and warm wake up call service for ourguests as required.
按照客人的要求，负责提供人性化,高效,友好,热情的叫醒服务。
§   To ensureconfidentiality is adhered to in relation to all inquiries in reference toguests or staff with no exceptions.
保证所有的保密信息，无论是员工还是客人都毫无例外，不可告知。
§   To ensure as a Agent at hotel have a comprehensive knowledge of the city, andwhat is happening within the city at all times, and to ensure that all guestinquiries are met with prompt, informative yet friendly solutions.
作为酒店员工,确保对本市的知识有广泛的了解，确保对市内发生的重大事情有所了解，确保对所有客人的询问做出迅速,友好的解答。
§   To maintain andbe aware of the importance of guest recognition。
意识到客人认可的重要性。
§   Responsible foradhering to the rules and regulations of the Hotel, as set down in the StaffHandbook.
遵守酒店制定的一切规章制度，坚持原则，并遵守员工手册。
§   To assist andcarry out other duties as required and directed.
帮助并执行其他班次未完成的工作.
§   To be completelyaware of the Fire and Emergency procedures of the Hotel and yourresponsibilities in an emergency.
完全了解酒店的火警及紧急事件的处理程序并了解自己在发生此类紧急事件时的职责。
§   To acquire,through training provided, a thorough working knowledge of the following:
通过培训,获得以下的工作知识
§   OPERA- The Hotelcomputer system
OPERA-酒店前厅管理系统。
§   The Telephonesystems.
电话系统。
§   Ensure that theprinter of the Call Accounting Interface is in working order and the report isprinting out with no paper jammed.
保证计费系统打印机正常工作,正常打印电话报表并保证在打印期间无卡纸现象出现.
§   To acquire,thorough training provided, a complete knowledge of all policies and proceduresas set down by the Hotel that relate specifically to the Reservation & Service Center.
通过培训，完全了解酒店预订服务中心的政策和程序的详细情况.

Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。