招聘Room Controller & Guest Experience Supervisor 房控员兼宾客体验主管

1.Responsible for renderingsecretarial and administrative services for Rooms Division. Perform duties of asecretarial nature including taking dictation transcription, typing, setting upappointments, receiving and screening calls, preparing correspondence andmemorandum, maintaining files of all Rooms correspondence and statistical data.

负责房务部的文书及行政服务工作。履行秘书的职责包括听写、翻译、打字和安排约会，以及接听电话，准备资料和备忘录保持一份完整高效的前厅部档案。

2. EnsureVIP rooms; reservation with special requests; pre-registered guests and tourgroup arrivals are all pre-blocked. Front Desk Supervisor is also to coordinatewith Housekeeping to ensure that vacant clean rooms are available before guests’check-in.

保证贵宾用房，有特殊要求的预订，和团队的房间要提前安排好。前台主管也需要同客房部联系以保证在客人抵店前有足够的干净房间。

3.Leads andsupports all Guest Experience initiatives at the property

领导及支持酒店所有宾客体验项目及方案

4. Reviews VOGperformance and guest feedback daily, identifies trends and areas for improvementon a regular basis and shares with relevant stakeholders (at a minimum once aweek)

每天回顾宾客之声的状态以及客人的反馈意见，识别动态以及分析出需要改进的地方定期与相关负责人分享跟进（至少每周一次）

5.RepresentsGuest Experience / be the voice of the guest daily at the morning briefing withupdates and highlights points for improvement and guest praise

每天早会分享最新的宾客体验/宾客之声的内容，并强调需要改进的地方以及分享宾客对酒店的表扬

6.Communicates the Brand AssuranceProgram and all new brand/quality initiatives effectively to all stakeholders

回顾与沟通新品牌所有的新标准/质量计划对相关人员有一定的效力影响

7.Conductsregular property self-assessments on the Operational Brand Standards and otherquality programs (at a minimum 4 times per year)

对于酒店品牌标准的运营和其他质检项目进行定期的自我评估(至少每年4次)

8. Works with andsupports Department Heads to prepare for LRA Brand Assurance audits

支持部门总监并一同准备酒店LRA品牌审计

9.Participatesto the annual revision of Operational Brand Standards with Regional/Globalteams

参与区域/全球团队年度运营品牌标准的修复拟定

10. Leads anddevelops a team of Guest Experience Champions within the hotel to conduct deepdives/self-assessments and identify improvement opportunities and solutions

领导并开发酒店宾客体验团队成员来进行自我发展/自我评估，从而提出自我提升的机会及改进的方案。

11. Conducts BrandAssurance refreshers training from time to time to all Department Heads

向各部门经理/总监定时开展品牌回顾培训

12.Ensure adherence to the attached task listwhich provides a framework to the Guest Experience Manager’s role

确保遵守作为客户体验经理角色框架的附加工作职责。

Sofitel Guangzhou Sunrich 广州圣丰索菲特大酒店French sensation:Guangzhou&rsquos premier luxury hotel with a unique French mood for Art and pleasure.法国风情 : 广州顶级的奢华酒店，拥有独特的法国艺术气息与风情。 Between Macau and Hong Kong, Sofitel Guangzhou Sunrich brings the unique French tradition of culture, Arts and pleasure toGuangzhoucity.位于香港与澳门之间，广州圣丰索菲特将给广州带来独一无二的法国传统文化、艺术品味及享受。 Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connectingGuangzhou, Dongguan, Shenzhen andHong Kong.酒店坐落在天河区心脏地带，是广州市内最繁华的金融及商业区。酒店距离城市标志中信广场不到1公里，距离广州火车东站5分钟车程，交通枢纽连接广州、东莞、深圳及香港。 Facilities include 493 spectacularParisstyle décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants, 17 state-of-the-art meeting rooms including a grand Ballroom, extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.设施包括493 间独特法国装修风格的客房与套房，俯瞰天河都市繁华；5间创新的餐厅与酒吧；17间艺术品位的会议厅（包括一间大型宴会厅）；丰富的娱乐休闲设施，包括SoSpa水疗中心、24小时Sofit 健身康体中心及室内全景游泳池。 More than a hotel, Sofitel Sunrich Guangzhou will be a landmark of cultural events in the city with multiple initiatives highlighting an eclectic array of Arts.不仅仅是一家酒店，广州圣丰索菲特将成为城中文化活动的新地标，缤纷呈现各派艺术精华。