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广州圣丰索菲特酒店| 招聘职位

    职位:ID19420 Service Center Supervisor/Agent 服务中心主管/接待(已停止招聘)

  • 职位性质:全职
  • 工作地区:广东省广州市
  • 招聘人数:2人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:不限
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4千
  • 职位有效期:2020-01-21至2020-04-20

岗位职责/职位描述

§   Service Center Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.

负责保持高标准的对客服务,从而赢得客人最大的满意,同时通过有效的日常管理,确保服务中心在预算的范围内得以高效运作。

§   Assists the Service Center Manager to supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.

协助服务中心经理事负责服务中心所有员工的监督管理,并根据要求制定工作日程。

§   Supervises and guides Service Center staff to ensure that hotel’s policies and procedure are adhered to.

监督指导服务中心员工的工作,以保证所有酒店的规章制度能正常进行。

§   Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.

要有积极和明确的工作态度,自律并自觉地为下属树立一个好的工作榜样。

§   Obtain briefing from Service Center Manager on problems and situations requiring further attention.

从服务中心经理处获取需要注意的问题和事情。

§   Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。

§   Ensure that all daily reports printed are filed accordingly in the respective files.

保证每日报表的打印并根据要求分别存档。

§   Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.

确保所有的叫醒,预定及电话的转接要求被记录下并按要求跟进所有事情。

§   Contribute to overall operational efficiency by performing relevant duties as assigned.

履行所有的工作职责,以保证工作的高效、全面。

§   Use your supervision skills effectively to encourage and motivate staff.

运用管理技巧有效的激励所有员工。

§   Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.

为客人提供始终如一的人性化服务,确保无论何时都能最大限度地令客人满意,及随时给予客人诚恳的关注。

§   Establish good public relations with all guests.

与所有的客人建立良好公共关系。

§   Provide guests with the most accurate and up-to-date information at all times.

无论何时都能为客人提供准确地,最新的信息。

§   Assists the Service Center Manager to ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.

协助服务中心经理监督员工是否高效地为客人转接电话,并随时检查员工的电话礼仪,以确保为客人提供高效的服务。

§   Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.

检查客人留言的递送和记录情况以确保为客人提供准确,高效的留言服务.

§   Ensure efficient provision of reservation service by supervising reservation taking activities for guests.

为客人提供高效的预定服务并对客人的预定做以积极的回应。

§   Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.

保证所有客人的要求被高效准确地记录并执行,对客人所提出的所有要求进行相应的跟办。

§   Thorough knowledge of detailed procedures in operating the service center efficiently.

熟悉服务中心的操作和详细的程序有高效的工作效率。

§   Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.

确保计费系统打印机工作正常,话费报表被正常打印,并确保打印机在打印报表期间不会卡纸。

§   To report regularly on the happenings within the section.

按正常程序汇报内部发生的事情。

§   Keeps Service  Center work areas neat at all times.

随时保持服务中心区域的整洁。

§   Coordinates meal breaks.

组织好员工的用餐时间。

§   Reports unusual occurrences to Duty Manager.

确保发生不正常事情时要及时向客户服务部经理汇报.

§   Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.

熟悉酒店的业主方的人员,高级经理和雅高中级管理人员。

§   Knowledge of the importance of Service  Center services with respect to the entire operation of the hotel.

熟悉整个酒店的重大的对客服务程序的运作。

§   Is thoroughly familiar with all Emergency Procedures as specified by hotel.

十分熟悉酒店所有的应急工作程序。

§   Thorough familiarity with existing extension numbers of the hotel.

熟悉酒店目前所存在的所有的分机号码。

§   Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠诚计划,和常飞卡计划以及其优惠政策。

§   Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.

熟悉酒店的房间合同价及代码,销售分布情况,及协议价和季节性的促销价。

§   Thorough familiarity with the Corporate Guests Loyalty Programs, Frequent Flyer Programs and the relevant filing system.  

熟悉与酒店有合同的客户的忠诚卡,航空里程积分卡计划及相关的内容。

§   Assumes other duties as assigned by the Service Center Manager.

完成服务中心经理分配的其它工作。

§   Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.

通过最恰当的途径,尽可能向客人提供最优质的服务和最新、最准确的信息。

§   Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.

为酒店保持良好的声望并帮助酒店增加收入。