• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 年底双薪
• 年度旅游
• 人性化管理
• 员工生日礼物
• 技能培训
• 管理规范

Position Summary职位概述:
1.Manages concierge team member in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction .
对礼宾部进行日常管理，处理部门突发事件。熟知当地及周边景区景点，餐馆，娱乐场所及商务中心，为客人提供个性化服务。
2.Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。
3.Answers telephone calls and inputs messages into the computer . Retrieves messages and communicates contents to the guest . Retrieves mail , small packages , and facsimiles for customers as requested .
负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。
4.Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.
积极主动的加强前台与礼宾部的有效沟通，确保达到目标提供高质量的服务。
5.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
6.Ensures that the concierge team escorts guests to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.
将客人送至客房，介绍客房布局，确保行李及时送达。
7.Ensures that the concierge team facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.
如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。
8.Manages the storage and organization of guests luggage in a safe and secure, organized and systemized way.
有条理的安放和储存客人的行李并确保安全。
9.Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.
掌握希尔顿酒店集团的基本概况。
10.Is up to date with information and has detailed knowledge of facilities, attractions, places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。将这些知识与团队成员分享。   
11.Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel
确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。
12.Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.
与餐饮部，客房部，工程部，IT等进行有效的沟通及合作。
13.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.Basic mathematical and calculator skill to prepare mathematical calculations without error, e.g . Purchasing tickets for guests .
具备一定的精算能力，如为客户代购机票。
2.Ability to read, listen effectively , to speak and write English clearly .
具备一定英语会话和书写能力。
3.Ability to access and accurately input information using a moderately complex computer system .
掌握一定的电脑技能技巧。
4.Ability to stand , walk and / or sit and continuously perform essential job functions .
能持续因工作需要的站立，行走等。

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