• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 年底双薪
• 年度旅游
• 人性化管理
• 员工生日礼物
• 技能培训
• 管理规范

Position Summary职位概述
 1.This position is concerned with the strategic management of the Restaurant, in line with prescribed Hilton Worldwide & the hotel policies and procedures.
餐厅经理的职位是极具挑战性的工作，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。
2.To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。    
3.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
4.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
5.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
6.Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
7.Actively seeking verbal feedback from customers and team member at each service period.
在服务期间积极收集客人及服务人员的反馈。
8.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
9.Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
10.Ensure that training on Departmental Standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
11.Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.
针对工作中的不足制定计划，以避免影响对客服务质量。
12.Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等）
13.Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。
14.To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
分配， 指派，组织授权餐厅日常的经营工作。
15.Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
16.Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
17.To establish good communication with the Kitchen team.
与厨房的员工建立良好的沟通渠道。
18.To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。.
19.Representing the needs of the team to others in the hotel.
代表团队与酒店的其他部门沟通。
20.Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
21.Creating and implementing sales promotions and team member incentives as per discussion with F&B  Manager.
经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。
22.Assist F&B Manager with the preparation of the Events Brochure.
协助餐饮部经理，准备促销活动宣传册。
23.Identifying, communicating and actioning potential sales leads.
共同鉴定和沟通与潜在的销售线索.
24.Using key monitors and financial targets to evaluate the department’s performance and make future plans.
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
25.To complete regular financial and operating reports, as required or requested by the Food & Beverage Manager.
完成餐饮部经理要求的财务报表及各种日常财务报表。
26.Forecasting potential revenues and costs.
能够作出收入及成本预算。
27.Controlling costs without compromising standards.
坚决执行各种成本制度。
28.Analyzing and explaining any financial variance against plan.
为团队成员解释分析财务计划中的异常情况。
29.Set up and maintain the Leave plans for the Department.
制定部门休假计划。
30.   Understanding the quantity and quality of people needed to operate the department.
了解部门正常运转所需要的人员及人员素质。
31.Understanding relevant OH & S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
32.Communicating to the team their responsibilities within OH & S.
通过与员工交流使其了解 OH&S规定的责任及义务。
33.Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
34.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。
3.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
4.Strong leadership and people management skills, added with good training skills.
强壮的领导和人员管理技能，附加培训技能。
5.Guest oriented and able to confidently build and exceed the service standards.
以客户为导向，并能够自信地建立和超过服务标准 。
6.Thorough knowledge of service, cost control in F&B, labor controls, beverage menu writing, maintenance, merchandising, computer and accountings.
具有彻底的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。
7.Strong interpersonal skills and attention to detail.
强壮的人际处理能力并关注细节。
8.Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects,
service techniques, and guest interaction.
了解并熟练掌握相关餐厅营业知识，包括餐厅的食品、酒水、管理方面、服务技能及与客人交流沟通。
9.Ability to communicate in English, both orally and in writing, with guests and employees, some
of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect
accurate information and to resolve problems.
有英语读、说、写能力，部分要求有能力、有技巧的去避免投诉、能收集准确的信息，解决问题。
10. Ability to work under pressure and deal with stressful situations during busy periods.
能有效抗压并有效处理业务繁忙时的工作。

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