• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 年底双薪
• 年度旅游
• 人性化管理
• 员工生日礼物
• 技能培训
• 管理规范

Position Summary职位概述:
Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。
1.Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
2.Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates . 
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
3.Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
4.Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
5.Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested . 
礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。
6.Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc. 
倾听，成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
7.Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets.
在前台的团队中起到积极作用，有效的沟通，确保达到目标。
8.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
9.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
10.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
 维护顾客档案和信息，确保预订的有效性和准确性。
11.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。
12.Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
遵循希尔顿品牌标准。
13.Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 
掌握希尔顿酒店集团的基本概况。
14.Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
15.Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and  IT.
与餐饮部，客房部，工程部，IT等进行有效的沟通合作。
16.Ensures that the Guest Service Manager is kept aware and up to date of operational issues.
汇报最新的工作进展，确保宾客关系经理对部门营运状况的了解。
17.Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly.
核对入住登记表，会议及活动信息，预订备份等。
18.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.
抓住商机，用合理的方式提高酒店收入，确保客人物有所值。
19.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
20.Attempt to communicate with guest in guest’s native language , if applicable .
如有可能用客人的母语与其交流。
21.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

莆田三迪希尔顿逸林酒店由郭氏集团三迪地产投资，希尔顿全球酒店管理集团管理，酒店共330间设计时尚的客房包含22间豪华套房及1间总统套房。客房设备全部按照希尔顿逸林标准由国际知名设计公司HBA设计。酒店提供全日餐厅，大堂酒廊，御玺中餐厅含15间包房，观涛特色餐厅含13间包房，1,200平方米无柱大宴会厅，健身中心及水疗等。其中多个餐饮设施为希尔顿全新餐饮理念-全球首家。 遍及全球150座城市的4000多家希尔顿逸林酒店通过实践我们的品牌承诺，提供特别舒适周到的服务，让旅行者重新感受到人与人之间的尊重与关怀。员工福利☆免费用餐酒店为员工提供干净整洁的员工餐厅,并为员工免费提供高质量,符合各地口味的营养食品;☆员工活动设施酒店为员工提供愉悦舒适的工作环境，酒店设有员工活动室、员工学习室等，并配有免费上网与借阅书籍，方便员工在轻松愉悦的环境下学习放松；☆员工宿舍酒店为员工提供舒适安全的生活环境，根据人员情况安排4-6人间宿舍，宿舍配有24小时监控，安全防盗锁与安全门禁卡，并配有免费Wifi,设备齐全,包括:空调,热水器,洗衣机,电视,饮水机,每周电影日等，丰富员工的业余生活；☆培训与发展希尔顿为我们的团队成员提供希尔顿网上大学，有7000多门课程提供给我们针对性的学习，莆田三迪希尔顿逸林酒店为每位员工提供在职培训、工作技能培训、英语培训等；☆假期福利 员工可以享有带薪年假、法定假、绩效奖金、忠诚奖金以及保险公积金福利等。 ☆团队成员嘉奖酒店将定期进行月度优秀员工、年度优秀成员等表彰。☆团队成员培训网上希尔顿大学、快速发展计划、各种形式的语言及工作技能培训、希尔顿姐妹酒店交叉培训、希尔顿姐妹酒店工作调转机会、集团内的事业发展机会。团队成员活动酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。 Weekly Recruitment Day 每周公开招聘时间：Mon-Thu：10:00am-16:00pm每周一到周四：上午10:00-16:00 Transportation Information 交通信息可乘坐1,7，9，28，29，202等路公交路线于市政府站下车，步行100米至员工通道 酒店人力资源部办公室地址莆田市城厢区荔城中大道2276号负一层 欢迎您携带身份证原件及复印件、个人简历，亲临酒店人力资源部面试。