Position Summary 职位概述:
1. 根据希尔顿品牌建设及精神所述,秉承以客为先的宗旨,主动及时关注意客人的需求。
Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests.
2. 具有积极的影响力,有责任心,主动解决问题,善于与客人及同事沟通。
Take initiative to resolve issues, clearly communicating with both guests and colleague
3. 随时保持警惕性,具有责任心,保证所有设施及器材正常运作,确保客人有舒适安全的体验,确保员工能在安全的环境中工作。
Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
4. 以热情、友好和真诚的笑容来迎接、问候,欢送所有的客人。
Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile.
5. 当游泳池区域没有客人时协助前台员工工作。
Assist the Front Desk when there are no guests in the pool area.
6. 能协助并解释健身中心设备的使用方法。
Assist and explain to guests the use of all Health Club facilities.
7. 确保客用矿泉水及毛巾准备充足。
Ensure that guest mineral water and towels are well prepared.
8. 确保视听设备保存完好及能正常使用。
Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
9. 检查与确保所有库存及用品准备充足,如毛巾和饮用水。
Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately.
10. 随时警惕和负责游泳池区域内客人的人身安全。
Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool.
11. 确保所有客人在使用健身设备时的安全。
Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
12. 游泳池的设备摆放整齐;保持游泳池区域干净,将垃圾投放到垃圾桶内;运用正确安全的技术确保所有的活动及工作在安全的环境中进行。
Ensure the equipment of the swimming pool is in good order; Keep the swimming pool area clean and put rubbish in the trash can; Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
13. 检测水压及氯气含量,及时向健身中心主管报告。
Monitor the water level and chlorine, reporting to Health Club Supervisor on any issues.
14. 主动向客人介绍健身中心的会员卡。
Actively introduce Health Club membership cards.
15. 注意出故障的设备并跟进其维修事宜。
Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues.
16. 完成任何其他合理的职责和被指派的职责。
Carry out any other reasonable tasks or requests as directed by the Management.
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1. 懂得使用健身设备及游泳,面对大量工作时,能承受工作压力,能处理紧急情况。
Able to work under pressure and deal with stressful situations during busy periods.
2. 至少两年的工作经验或相关技能的学习。
Minimum 2 years of experience or equivalent combination of education and experience.
3. 具有救生员证。
Lifeguard certified.
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