• 五险一金
• 技能培训
• 带薪年假
• 节日礼物
• 岗位晋升
• 管理规范
• 领导好
• 帅哥多
• 美女多
• 包吃包住

JOB SUMMARY 岗位描述:

Under the direction of the outlet manager, and to assist the outlet manager in coordinating and managing the operation. To provide 
supervision of the department, operational associates, ensuring that standards and service are maintained in strict accordance with 
hotel policy. To continually strive to build up new customers, at the same time retain the loyalty of current guests and assist in 
creating innovative new promotions in order to maximize outlet profit. To be overseeing and directing all aspects of outlet, responsible 
for guest service, organization and administration and managing of the outlet to exceed guest expectation
服从部门经理的管理，协助部门经理管理部门的正常运营，对部门运营员工进行全面的监督，确保标准和服务与酒店的管理政策严格地保持一致。持续地
吸引新客人并同时保持对忠诚客人的关心，协助酒店为客人提供具有创意的想法从而使利益最大化。能够监督与引导送餐部的发展方向，并且对客人服务，
部门的组织管理负责，使我们的服务超越客人的期望。

JOB RESPONSIBILITIES 工作职责:


Administration
行政
• Assume responsibility for all related Administrative function for the outlet
  负责指定部门的相关行政工作。
• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
  根据部门的标准和程序手册，监督执行情况。
• Conducts regular departmental communications meetings and ensure that departmental briefings and meetings are effective and
  conducted as necessary.
  定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
• Knowledgeable and responsible for all outlets related systems to include (POS, payroll management, work orders, cashiering and
  Table management)
  充分了解和熟知并负责相关部门的后台运营系统（POS终端，薪资管理，工作指令，收银账户操作和餐桌管理）。

Customer and Colleague Experience
宾客服务
• Responsible to drive the guest engagement and guest relations of your specific outlet.
  推动所负责部门的良好客户关系。
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
  确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following , through to make sure 
  problems are resolved satisfactorily.
  礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。.
• Personally and frequently verifies that guests in the outlet are receiving the best possible service and responsible for all guest recovery 
  and corrective actions
  经常亲自证实餐厅客人得到的是最好的服务，跟进服务补救并采取行动计划。
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the 
  fullest expectations.
  在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Financial 
财务
• Maximizes associates productivity through the use of prioritizing, multi-tasking and flexible scheduling to meet the financial goals of the 
  business as well as the expectations of the guests.
  将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines 
  ensuring optimum deployment and energy efficiency of all equipment. 
  关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
• Achieves the monthly and annual budget target for Revenue and Covers
  达到月度和年度个人目标和餐厅营业收入。
• Assists in the preparation of the Annual Business Plan for Food and Beverage.
  协助餐饮部年度经营计划的准备工作。
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing 
  are adhered to, including the timely and accurate reporting of financial information
  确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒、公司和本地的制度、政策和规章的规定。
• Responsible for the inventory management and ongoing maintenance of hotel operating equipment and other assets.
  协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 
  确保使用新技术和设备，简化工作系统提高工作效率。

Operational
营运
• Ensures that minimum brand standards have been implemented. 
  确保贯彻执行酒店最基本的品牌标准。
• Responds to the results of service audits or secret shopper reports and ensures that the relevant changes are implemented.
  对于客户调查结果做出回应并落实相应的改善措施。
• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the 
  satisfaction of hotel guests.
  以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments. 
  确保餐饮部员工以支持和灵活的态度与其他部门合作。
• Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 
  在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。
• Monitors service and food and beverage standards in the Outlet.  Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef 
  de Cuisines to take corrective actions where necessary. 
  监督餐厅的服务和餐饮标准。在必要时，与餐厅副理、行政副总厨和厨师长一起实施正确的措施。
• Conducts frequent and thorough inspections together with the Chef de Cuisines, of the Food and Beverage Operation. 
  与厨师长共同对餐饮营运进行频繁而全面的检查。
• Frequently verifies that only fresh products are used in food and beverage preparation.
  经常检查餐饮准备中仅可用新鲜的产品。
• Assists the Chef de Cuisines /Executive Sous Chefs with creative suggestions and ideas. 
  协助厨师长/行政副总厨提出富有创意的建议和想法。
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and 
  Beverage combinations and upsell alternatives.
  对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
• Ensures that the outlet is kept clean, organized and maintained both at the front as well as the back of house.
  确保餐厅的前、后线区域的洁净有序。
• Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.
  与客房部配合，确保严格执行既定的清洁计划。
• Maintenance of all menus, beverage and wine lists.
  菜单，饮料和酒水单的检查


人事
Personnel 
• Oversees and assists in the recruitment and selection of all Food and Beverage associates.   Adheres to hotel guidelines when recruiting and 
  uses a competency-based approach to selecting associates. 
  监督和协助所有餐饮部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。
• Oversees the punctuality and appearance of all outlet associates, making sure that they wear the correct uniform and maintain a high 
  standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 
  监督餐厅所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
• Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or 
  mentoring. 
  经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大。
• Conducts Performance Development Discussions with associates and to support them in their professional development goals.
  指导员工进行表现评估，支持他们的职业发展目标。
• Plans and implements effective training programmes for associates
  为员工制定计划并落实有效的培训课程。
• Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance 
  indicators.
  监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the 
  operation. 
  鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
• Ensures that all employees have a complete understanding of and adhere to associates rules and regulations. 
  确保所有员工完全理解并严格遵守员工守则。
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 
  确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。

Other Duties
其他
• Exercises responsible management and behavior at all times and positively representing the hotel management team. 
  在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队。
• Ensures high standards of personal presentation and grooming. 
  确保高标准的个人形象和仪容仪表。
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations. 
  与竞争酒店、商业伙伴和其他组织的相关代表保持强而专业的关系来往。
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  根据行业、公司和酒店对于餐饮职能要求的变化做出反应。
• Attends training sessions and meetings as and when required.
  需要时参加培训课程和会议。

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