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岗位职责 Job responsibility
1.负责中餐厅,落实各个时期的工作任务。
Responsible for the Chinese restaurant, implement the tasks of each period
2.制定中餐厅服务工作规范及工作制度并确保实施。
To formulate the service standard and work system of Chinese restaurant and ensure the implementation
3.协助餐饮部经理制定各项餐饮推销计划与策略。
Assist the Chinese restaurant manager to develop the marketing plan and strategy
4.监督员工按照规范标准对客服务,对员工进行绩效评估,实施奖惩制度。
Supervise employees to serve customers in accordance with standards, evaluate employees' performance, implement reward and punishment system
5.处理宾客的投诉,不断改善服务质量。
Handle guest complaints and improve service quality
岗位要求
1.大专以上文化程度;1年以上同岗位工作经验; 至少熟练掌握一门外语。College degree or above; At least 1 year working experience in the same position; Master at least one foreign language
2.精通中餐的业务知识,熟练掌握中餐的技能技巧;
Proficient in the business knowledge of Chinese food, master the skills and skills of Chinese food
3.具有较强的社会活动能力、组织领导工作能力和实际工作能力;善于调动服务员的积极性。
Strong ability in social activities, organization, leadership and practical work; Good at mobilizing the enthusiasm of the waiter
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