• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 帅哥多
• 美女多
• 员工生日礼物
• 人性化管理
• 节日礼物

JOB SUMMARY职位概述:   
With comprehensive Spa treatment
skills, including body massage, body care and facial treatment, and as well as
the professional Spa products knowledge, leading guests to enjoy a relaxing
treatment experience。 Responsible for the cleanness
of treatment room area, support Spa reception and fitness etc.       
具有全面的Spa护理技能，包括身体按摩、身体护理和面部护理，拥有专业的spa产品知识，引领客人享受一个放松的护理体验。负责理疗房区域的清洁工作，支持前台接待、健身房等区域的工作。
Place of work工作区域: 
Spa and Fitness
 水疗健身中心
Qualifications任职资格:
l  Knowledge
of all massage/body/esthetic treatments offered 

要有所有提供的服务的知识
l  1-3
years previous experience in Spa

1-3年的水疗中心经验 
l  Ability
to pleasantly communicate with proper grammar in English
l  能够正确、愉快的英文交流
l  Ability
to provide legible communication

能够清楚和客人交流
l  Ability
to follow directions with minimal supervision

能够听从指示，只需要最小限度的监督管理
l  State
and local certification and licensing requirements.

拥有国家颁发的证件
 
Essential
Skills 技能要求:
1.    Ability
to perform job functions with minimal supervision

在最低的监管下能够完成自己的工作
2.    Ability
to work cohesively with other departments and co-workers

能够团队协作和其他部门合作
3.    Ability
to learn scheduling system to ensure guests and therapists are on time.

能够学习安排时间表，保证客人和理疗师准时
Essential
Job Functions首要工作职责:
l  Full
working understanding of Gold Standard, Spa Vision and Mission, 14 Key
Production Processes and Brand SOP(s)

完全理解黄金标准，水疗远景和使命，14个关键的品牌服务标准和程序
l  Provide
continuous guest service and anticipation of guests’ needs

保证真诚的关心所有的客人和让他们感到舒适
l  Provide
a professional, friendly demeanor to all guests and hotel employees.

向酒店的员工 展示专业和友好的举止
l  Able
to build good relationships with guest, ask for visit expectations

和客人建立友善关系，询问客人期望、要求及建议,
l  Assist
and guide guests around relaxation area and spa and fitness facilities

向客人解释和帮助他们使用水疗设施、更衣室、游泳池、和健身中心
l  Assist
and guide guests to the necessary stations prior to any services 

scheduled.

帮助或指引客人到他们要去的地方或安排好的一些项目
l  Serve
and assist guests with beverages and refreshments.

为客人提供饮料和点心
l  Responsible
for achieving all inspections such as 5-star rating, BSA, Forbes through being
professional, courteous, and respectful to all guests and staff alike.

用专业的、礼貌的、尊重他人的行为对待所以客人和同事，有责任通过所有检查：五星评定、BSA、福布斯
l  Handle
guest complaints by ensuring guest satisfaction and problem resolution.

保证处理客人投诉,解决问题并使客人满意
l  Enforce
spa policies to provide a fair and safe environment to guests

执行水疗政策规定，为客人提供一个公平、安全的环境。
l  Monitor
the presentation and cleanliness of the spa continuously

监督水疗中心环境，确保水疗中心干净、整洁
l  Monitor
the quality and quantity of any display items.

监督水疗中心陈列物品的质量及数量
l  Maintain
guidelines of budget, actively upsell.

负责财务预算,
积极销售
l  Able
to schedule reservation in an attempt to maximize daily utilization and
revenues.

能够最大限度安排预定增加收入
l  Maintain
complete knowledge and comply with the hotel and departmental policies and
procedures

保持与酒店及部门政策与程序相关知识的一致性
l  Ability
to work cohesively with other departments and co-workers as part of a team.

与其它部门紧密合作
l  Team
and department mandatory meetings must be recognized.

举办团队会议
l  Always
allow sufficient advance notice (2 hours or more) prior to change requests for scheduled
working shifts.

员工要求更换班次时，应至少提前两小时通知
l  The
facilities opening and closing procedures must be performed according to the
schedule and standard operating procedures.

必须根据时间表和标准程序来开关设备设施
l  Monitor
and maintain the quality and quantity of locker, amenities, linens, beverages
and all accessories.

始终留意和保持毛巾、更衣柜钥匙、洗发水、沐浴露和小件物品等的数量和质量
l  Monitor
and maintain cleanliness and organization of storeroom.

始终留意和保持储备间、毛巾区的干净和整洁
l  Stock
a record the linen and other guest supplies on a daily basis.

准备好每天客人需要的毛巾和其它用品，并做好相应的记录
Secondary
Job Functions次要工作职责:
1.    Team
and departmental mandatory meetings must be recognized.

必须参加团队和部门的会议
2.    Hourly
shift clock in/out procedures must be practiced and adhere to strict overtime
set by spa management. 

按时上下班的制度，根据水疗的管理情况执行加班制度
3.    Perform
other duties assigned by the Spa Manager/Assistant Spa Manager.

履行水疗主管、部门安排的其他工作职责
4.    Ability
to maintain confidentiality of all guest information.
能够保护客人的信息和酒店的相关信息
5.    Support
other area when need.




































































































需要时支持其他区域工作

丽思卡尔顿酒店为每位人才提供平等的就业机会" Talent, meet Respect." It's our pleasure. The Ritz-Carlton is an equalopportunity employer committed to hiring a diverse workforce. 北京金融街丽思卡尔顿酒店，地理位置得天独厚，坐落于西城区金融街太平桥与金城坊东街交汇处，与城市地标及众多文化古迹如故宫仅举步之遥。酒店拥有253间配置卓越的客房，环境优雅舒适，高科技便利设施应有尽有，是商旅及休闲度假者的理想选择。The Ritz-Carlton Beijing, FinancialStreet offering 253 well-appointed guest rooms, comforting amenities and wealthof high-tech conveniences, the hotel is an ideal choice for both business andleisure travelers. The strategic location at the intersection of TaipingqiaoStreet and Jinchengfangdong will afford guests easy access to busy Chang’anAvenue. 我们的绅士淑女是对客服务承诺中最重要的资源。通过实施信任、诚实、尊重、正直和承诺的原则，我们培养并充分发挥员工的天分以达到个人和企业的互利。Ritz-Carlton 致力于创造一个尊重差异化、提高生活质量、实现个人抱负、巩固Ritz-Carlton成功秘诀的工作环境。At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton mystique is strengthened.工作日面试时间：每周一到周五下午13:00至17:00地点：北京市西城区金城坊东街1号      北京金融街丽思卡尔顿酒店 地下二层人力资源部（金融街购物中心东侧）乘车路线：乘坐地铁1号或2号线至复兴门下车；4号线至灵镜胡同下车；公交车7路、38路辟才胡同下车请携带中英文简历及近期一张一寸近照参加面试