岗位职责
1.执行主管的工作指示,协助主管的日常工作。
2.参与各项服务活动,发现问题及时纠正。
3.检查员工的仪表仪容、劳动纪律、行为规范和工作态度,使之达到部门要求。
4.掌握酒店各项优惠政策和房价政策,了解客房状况和出租率。
5.检查预订资料及VIP通知单,合理安排宾客的入住。
6.确保入住登记单详细、准确、清晰,符合有关部门的规定。
岗位要求
1、中专以上学历,有同岗位工作经验2年以上。
2.熟悉前台的各项业务。
3.精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。
4.性格开朗,有良好的个人修养,工作认真负责,作风正派。5、户籍地不限。
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湛江位于广东省的西南部,中国大陆最南端,坐落于雷州半岛,南隔琼州海峡,与海南省相望,拥有约2000公里长的黄金海岸线,是一座激情浪漫的海湾城市。Located in the farthest part of southern mainland China, in the southwest of Guangdong province, Zhanjiang is also part of Leizhou Peninsula. Across the Qiongzhou Channel, to the south of the city, lies the Hainan province.湛江民大喜来登酒店由万豪集团管理,广东民大投资集团投资兴建的一家极具地域文化特色的豪华国际酒店,坐落于湛江市赤坎观海长廊旁的天然泳场地段,与湛江海湾大桥相映成辉,成为湛江的城市名片。Sheraton Zhanjiang, managed by Marriott International and invested by Guangdong Minda group, is an upper upscale hotel with distinctive local culture, she is located at the beach of Zhanjiang Chikan district, reflects brightly with Haiwan bridge and becomes image of Zhanjiang.酒店拥有430间宽敞舒适的客房,全方位的海景,和喜来登一如既往的舒适,通讯便捷,让您轻松地工作。酒店还建有直升飞机停机坪,抵达即下榻,毗邻购物与商业中心区。The hotel has 430 spacious rooms, overlooking the sea, you can feel the pleasant, relaxing atmosphere from the moment you step into the lobby of Sheraton Zhanjiang Hotel. Convenient communication systems will take the hassle out of any work. The hotel has helicopter tarmac so guests can arrive and stay directly.无论是商务旅行还是休闲度假,湛江民大喜来登酒店都会为您提供一切所需,享受一次轻松难忘的住宿体验。Whether it is a business trip or purely for vacation, Sheraton Zhanjiang Hotel will provide all your stay will need for an enjoyable experience.