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Job Summary:
Oversee and supervise the duties and functions of the Front Desk Guest Service Associate. Coordinate with the Reservations, Concierge, Club Lounge, Guest Service Center, Housekeeping and Guest Service Manger where necessary. Answer all guest questions regarding hotel facilities and points of interest and maximise revenue where possible, through upselling of the hotel facilities and outlets.
TheClub FloorManager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
岗位概述:
负责管理前台所有班次员工的工作。 与预订部,礼宾部,行政酒廊,宾客服务中心,客房部和宾客服务经理保持良好的沟通。正确回答客人关于酒店设施和感兴趣的问题,并促销酒店的产品。
使员工根据酒店的程序提供礼貌,安全和有效率的服务,保持高水平的服务质量。
Job Knowledge / Skill:
Good knowledge and very familiar with all front office area operation.
Good English language skill and communication skill.
Be good at organize and problem solving.
Good finance knowledge.
Min. 3 years front office working experience required in supervisory position.
Positive attitude under pressure.
Training & presentation skill.
专业知识技能:
掌握前厅部工作知识并且熟悉前厅各岗工作。
良好的英语能力以及沟通技巧。
良好的组织以及解决问题的能力。
良好的财务知识。
至少3年以上前厅部相关职位管理经验。
良好的心理承受能力,积极的工作态度。
良好的培训以及表达能力。
湛江位于广东省的西南部,中国大陆最南端,坐落于雷州半岛,南隔琼州海峡,与海南省相望,拥有约2000公里长的黄金海岸线,是一座激情浪漫的海湾城市。Located in the farthest part of southern mainland China, in the southwest of Guangdong province, Zhanjiang is also part of Leizhou Peninsula. Across the Qiongzhou Channel, to the south of the city, lies the Hainan province.湛江民大喜来登酒店由万豪集团管理,广东民大投资集团投资兴建的一家极具地域文化特色的豪华国际酒店,坐落于湛江市赤坎观海长廊旁的天然泳场地段,与湛江海湾大桥相映成辉,成为湛江的城市名片。Sheraton Zhanjiang, managed by Marriott International and invested by Guangdong Minda group, is an upper upscale hotel with distinctive local culture, she is located at the beach of Zhanjiang Chikan district, reflects brightly with Haiwan bridge and becomes image of Zhanjiang.酒店拥有430间宽敞舒适的客房,全方位的海景,和喜来登一如既往的舒适,通讯便捷,让您轻松地工作。酒店还建有直升飞机停机坪,抵达即下榻,毗邻购物与商业中心区。The hotel has 430 spacious rooms, overlooking the sea, you can feel the pleasant, relaxing atmosphere from the moment you step into the lobby of Sheraton Zhanjiang Hotel. Convenient communication systems will take the hassle out of any work. The hotel has helicopter tarmac so guests can arrive and stay directly.无论是商务旅行还是休闲度假,湛江民大喜来登酒店都会为您提供一切所需,享受一次轻松难忘的住宿体验。Whether it is a business trip or purely for vacation, Sheraton Zhanjiang Hotel will provide all your stay will need for an enjoyable experience.