招聘总经理-郑州 General Manager-Zhengzhou

Overview

We are now seeking a dynamic General Manager who can deliver a unique experience for all our guests. We are committed to becoming a preferred employer for our colleagues.

To be selected, you will need to have experience of high end hotel or resorts and also have worked in China. Specifically, you will be responsible for performing the following tasks to the highest standards:

Core Responsibilities

You will be responsible for all aspects of operations, from overarching hospitality philosophy to day-to-day staff management and guest relations. The job responsibilities can be divided into two timeframes: pre-opening (and launch) and post-opening.

During “pre-opening and launch”, the GM will work very closely with naked Hotel Management Company to establish operations and ensure that our vision and brand standards are met. Responsibilities during this phase include but are not limited to the following:

· Develop naked DNA to work specifically with the new resort.

· Take a part in the design of the resort’s tours and activities as well as food and beverage offerings.

· Provide supervision in the procurement of operating supplies and equipment, and contract with third-party vendors for essential services.

· Participate in hiring individuals across all of the resort’s departments.

· Participate in training staff to perform according to our naked brand standards.

Launch the hotel, including both soft and grand openings, and develop strategies to maximum revenue. After launch, the General Manager will be involved in stabilizing the resort and ensuring that operations run efficiently in addition to maximizing both customer satisfaction and resort profits.

Post-opening responsibilities include but are not limited to the following:

· Lead the resort as its “brand standard bearer”, epitomize the brand personality and work consistently to ensure the resort is run impeccably.

· Oversee and manage all departments, work closely with department heads on a daily basis.

· Monitor customer satisfaction through the review of naked scorecard feedback and spend time with the guests and ensuring their needs are being met and expectations exceeded.

· Maximize room yield and resort revenue through innovative practices and yield management programs.

· Report to naked Hotel Management Company on a regular basis.

· Establish annual/quarterly budgets and revenue projections with regular updating.

· Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.

· Address any problems or complaints with a speedy and satisfactory resolution.

· Counsel and advise employees to ensure successful career progression within naked.

Requirements

· The ideal candidate will most likely already be a General Manager or Resident/Hotel Manager/EAM.

· The candidate will have well-rounded hotel operations experience and will be able to drive yield, excellence in service standards, and profitability.

· Candidates with previous resort pre-opening experience in China is preferred.

· A people person, outgoing with great communication skills and the ability to relate to guests and staff alike.

· Able to train, guide and mentor a large team.

· Previous experience operating resort properties with marina facilities would be an advantage.

· Ability to develop innovative on property strategies focused on revenue generation in conjunction with the nHMC Sales and Marketing & Innovation Department.

· Superb financial and commercial acumen is a must as setting the annual budget and then delivering on the targets of the property is a major responsibility.

· Strong operational background with a hands-on attitude to daily operations and exceeding guest’s expectations as a key focus.

· A deep understanding of promotions and marketing as well as managing and leading the sales initiatives.

· Ability to manage the hotel’s finances through the planning and controlling of revenue streams, cash flow and property expenses.

· Highly developed interpersonal skills and as an ideal candidate, you will be equally adept at dealing with hotel owners, peers, and employees at all levels.

· To effectively manage the owner relationship on behalf of the company.

· To ensure that the operational and service skills of the employees of the hotel are being constantly improved through well planned Training systems.

· As the General Manager of this pre-opening property, you will drive the recruitment and development of the entire staff.

关于裸心集团裸心集团成立于2007年，致力于为人们打造返璞归真、充满愉悦体验的度假村及生活方式品牌。裸心集团创始人是来自南非的连续创业者高天成（Grant Horsfield）。裸心大本营（总部）位于中国上海，集团创立的知名业务与品牌包含裸心度假村（裸心谷和裸心堡），联合办公空间裸心社以及由裸心集团孵化的共享课程平台BULA。裸心集团把度假村业务作为起点，在浙江省莫干山先后建造了精品民宿裸心乡（2007年开业），和中国首家荣获LEED国际绿色建筑铂金级认证的度假村裸心谷（2012年开业）。裸心度假村以独树一帜的风格和极致用心的品质享誉国内外，不仅获得各类业内外奖项无数，也成为中国旅游版图上的必游之地。2016年位于泰国普吉岛的裸心帆（Arabella号）成为裸心度假村开发的水上度假体验品牌。2017年5月，裸心堡隆重揭幕，它不仅成为莫干山高端度假村的新标杆，也标志着裸心集团度假村板块迎来新一轮发展，多个国内新项目也蓄势待发，其中包括裸心泊（苏州太湖）、裸心岭（南京溧水）和裸心园（郑州伏羲山）。此外，裸心集团计划在未来五年内将在中国和亚洲拓展度假村项目达25个。凭借在度假村领域的发展，裸心集团在打造高品质体验、系统性运营管理以及提升品牌价值等方面积累了丰富经验，这也为其不断开拓更多新业务提供可能。2015年，裸心集团敏锐地迎合共享经济爆发式增长的趋势，进军联合办公业务，创立裸心社。裸心社以设计、科技、社区建设、服务体验这四大专长和优势迅速赢得会员的青睐，并快速扩张成为行业翘楚。在创立的两年中，裸心社成功完成两轮融资并在全球范围设立50个点，足迹遍布中国、越南、英国以及澳大利亚。2018年4月12日，裸心集团宣布旗下裸心社联手WeWork中国启动合并计划，强强联手，将持续拓展更具发展空间的联合办公新模式。从别致的度假村到激发灵感的工作场所和最新孵化的共享生活方式平台，裸心集团希望通过一致的生活方式理念勾勒出人们旅行、工作、和生活的可能性，用“快活裸心”的态度持续探索和思考人与人、人与环境、人与自身的联系。更多信息，请访问 www.livenaked.com About naked Group naked Group, founded in 2007 by Grant Horsfield, a serial entrepreneur from South Africa, is committed to connecting people to live light, healthy and naked through its resorts and lifestyle brands. Base-camped (headquartered) in Shanghai, China, naked Group has created well-known businesses and brands including naked Retreats (naked Stables and naked Castle), naked Hub and a recently incubated space-sharing education platform, BULA. naked Group is deeply rooted in hospitality and the resort business. Starting with naked Home, a boutique resort built in 2007; and then an internationally renowned resort, naked Stables, was opened in the Moganshan Mountain area in 2012. naked Stables is the first resort in China to receive the highly coveted LEED platinum sustainability certification. The defining characteristics of naked Resorts are unique design and high quality service. naked Resorts has received many prestigious awards and become a must-visit destination in China for travelers. In 2016, naked Sail - a luxury catamaran named Arabella - became a new brand and experience based out of Phuket, Thailand. In 2017, naked Castle was opened. It has become a new benchmark for premium resorts in Moganshan. Its opening also symbolized naked Retreats’ next rounds of expansion. There are several more resorts in the pipeline, such as naked Water (Taihu Lake, Suzhou), naked Hill (Wuxiang Mountain, Nanjing) and naked Valley(Fuxi Mountain, Zhengzhou). In addition, naked Group plans to expand naked resorts to 25 in China and Asia within 5 years. With over ten years of hospitality experience, naked Group is renowned for curating high quality experiences, operation management, and branding. This has opened the door for naked to expand into other businesses to promote its lifestyle and brand values. In 2015, taking advantage of the opportunities within the sharing economy, naked Group entered the co-working market and opened the first naked Hub in Shanghai. naked Hub is known for its design, technology, community and hospitality and quickly became a leader in the industry. Within 2 years, naked Hub successfully completed 2 rounds of funding and expanded its locations up to 50 in China, Vietnam, UK and Australia. In April 2018, naked Group announced that naked Hub and WeWork would join forces to support future co-working businesses in China and throughout Asia. From unique resorts, creative workspaces to more innovative lifestyle and experiences, naked Group is rethinking how we connect with people, places, nature and ourselves. naked Group is redefining and transforming the industries of travel, work and lifestyle. naked’s mission is to get everyone to “Live naked”. For more Information about naked Group, please go visit our website:www.livenaked.com