- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
Duties and Responsibilities 工作职责
· Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review
分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训计划书的形式呈交给总经理和行政委员会审阅。
· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。
· Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划:
o New Employee Orientation
新员工入职
o Train the Trainer
培训培训师
o Customer Service Training
宾客服务培训
o Technical job specific training (through certification of departmental standards and procedures)
技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
监督管理技能培训
o Management Development
管理层发展
o Fire, Life and Safety Training
消防和生命安全培训
o Selling Skills
销售技巧
o Employee retraining
员工再培训
· Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标。
· Maintains all hotel training records
保存酒店全部的培训记录。
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。
· Attend departmental training session and critique performance
参加部门的培训课程,评估表现。
· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如员工融入调查及意向调查,宾客心语报告,预算完成情况等。
· Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估。
· Prepare and monitor training programs for:
制定和监督为以下人员提供的培训项目:
o Management Trainees
管理培训生
o Hotel Employee
酒店正式员工
o Hotel School Trainees, etc
酒店学校实习生等
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
与能够协助提供高级或专业培训的专业人士取得联系。
· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
· Produce monthly training reports for your Manager and the General Manager including:
为上级经理和总经理编制以下月度培训报告:
o Internal Training Programs conducted:
完成的内部培训项目:
n Topic
培训主题
n Who attended
参加人
n Number of people attended
参加人数
n Duration of training
培训时间
n Who trained
培训师
n Cost of delivery (including labor costs)
培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
预计的收益和培训目标
o External training programs attended:
参加的外部培训项目:
n Who attended
参加人
n Number of people attended
参加人数
n Duration of training
培训时间
n Who trained
培训师
n Cost of delivery (including labor costs)
培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
预计的收获和培训目标
· Liaise with other IHG Training Managers to share experiences and resources
与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。
· Liaise with educational institutions conducting hospitality and training courses
同从事旅游服务和培训课程的教育机构保持联系。
· Maintain current information and records of suppliers of training resources and materials
更新培训资源和资料供应商的信息和记录。
· Delivers briefings of all internal programmes to executive management and department heads
为行政管理层和部门领导提供所有内部培训计划的介绍。
· Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
按照地区人力资源总监和总经理的指示为本地区的工作效力。
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效
· Regularly communicates with staff and maintains good relations
定期与员工交流思想,保持良好的员工关系。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算
InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience. 广州保利洲际酒店坐拥得天独厚的地理优势,毗连中国进出口商品交易会展馆,黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程,宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感,设计细节巧妙融合,优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房,4间餐厅和酒吧,其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地,无柱水晶宴会厅面积达1,800平方米,并配有高科技的全息投影设备,180度透明玻璃景观宴会长廊可览珠江美景。