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Duties and Responsibilities工作职责
· Responsible for safe transfer of guests from all determined locations
· 负责将客人从所有指定地点安全送达
· Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day
· 凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼
· Maintain good knowledge of the city routes locations and hotel facilities
· 熟知城市路线、地点和酒店设施
· Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
· 知晓航班时间,并按客人要求协助其处理和装载行李
· Maintain a high standard of personal hygiene and be well groomed and well dressed at all times
· 保持个人卫生, 随时保持个人形象和穿着整洁
· Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance
· 尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助
· Assist in valet parking when not assigned any duty
· 在没有工作任务时协助代客泊车
· Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests
· 熟知酒店设施和服务情况,并以此向客人推销酒店
· Keep abreast of activities in your city which may affect driving times or routes and relay this to management
· 了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报
· Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards
· 负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护
InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience. 广州保利洲际酒店坐拥得天独厚的地理优势,毗连中国进出口商品交易会展馆,黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程,宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感,设计细节巧妙融合,优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房,4间餐厅和酒吧,其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地,无柱水晶宴会厅面积达1,800平方米,并配有高科技的全息投影设备,180度透明玻璃景观宴会长廊可览珠江美景。