招聘Guest Service Agent-SPA/Fitness Centre 宾客服务员-水疗及健身中心

Duties and Responsibilities 工作职责

· Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.

· 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。

· Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.

· 按照本部门的程序,接受和准确的为客人预定。

· Always visible to guests by being present at the reception desk.

· 当客人出现在前台时要在第一时间内察觉, 并给予专业服务。

· Be fully conversant with Intercontinental Spa & Health Club services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products

· 对于洲际水疗及健身中心的各种服务项目和设备设施要熟记于心，便于随时对服务和产品进行升级销售。

· Co-ordinate the maintenance of all Spa & Health Club facilities and equipment

· 协调水疗及健身中心设施和设备的所有保养工作。

· Coordinate the delivery of all Spa & Health Club guest services

· 协调所有对客水疗及健身服务。

· Responsible for the safety of all guest services

· 负责所有对客服务的安全。

· Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures

· 确保所有的出纳运作都与酒店财务部的操作程序保持一致。

· Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction

· 承担责任，在处理一些低级客人的无理要求时要表现出果断的判断力，以提高客人的满意度。

· Assist with the development of new products and services

· 协助新产品和服务的开发工作。

· Attends briefings, meetings and training activities as requested.

· 按照要求参加各种会议及培训活动。

· Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)

· 遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。

· Performs any other reasonable tasks as directed by the management

· 按照要求执行其他管理层的合理工作任务

· Maintain Health Club facilities according to set standards of order and cleanliness

· 按照既定次序和清洁标准来维护健身俱乐部设施。

· Report repairs and maintenance problems to supervisor

· 向主管汇报维修和保养问题。

· Ensure guests amenities, towels, linen and other guests needs have ample supply

· 确保充分供应客人的用品、毛巾、布草等。

· Follow hotel procedures in relation to pool towel issue and retrieval

· 遵守酒店关于泳池毛巾的发放和回收的工作程序。

· Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service

· 与关联部门，如洗衣房、客房部和工程部进行沟通，以向客人提供上乘服务。

· Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders

· 为客人、会员和已登记的儿童开展活动与服务，对其做相关说明并提醒其注意安全。

· Abide by rules and regulations and policies and procedures of hotel

· 遵守酒店的各项规章制度、政策和工作程序。

· Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained

· 对游泳池进行定期视察，以确保其达到清洁标准。

· Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure

· 就游泳池、Spa和体育馆的使用向客人和来访者正确收费，并按照工作程序将费用计入房间帐单。

· Participate actively in employee activities

· 积极参加员工活动。

· Adhere to specified hygiene and personal appearance standards

· 遵守规定的卫生和个人仪容标准。

· Participate in activities concerning protection of environment

· 参加与环保相关的活动。

· Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use

· 确保只允许符合资格的人员使用相关设施，如住店客人、会员和交付入场费的客人。

InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience. 广州保利洲际酒店坐拥得天独厚的地理优势，毗连中国进出口商品交易会展馆，黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程，宾客可乘地铁或有轨电车往返珠江新城和广州塔。酒店的室内设计以中国海上丝绸之路为灵感，设计细节巧妙融合，优雅地呈现历史古港口风貌和羊城风土人情。酒店拥有350间宽敞的江景或城景客房，4间餐厅和酒吧，其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地，无柱水晶宴会厅面积达1,800平方米，并配有高科技的全息投影设备，180度透明玻璃景观宴会长廊可览珠江美景。