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Duties and Responsibilities 工作职责
· Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
· 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。
· Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
· 按照本部门的程序,接受和准确的为客人预定。
· Always visible to guests by being present at the reception desk.
· 当客人出现在前台时要在第一时间内察觉, 并给予专业服务。
· Be fully conversant with Intercontinental Spa & Health Club services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products
· 对于洲际水疗及健身中心的各种服务项目和设备设施要熟记于心,便于随时对服务和产品进行升级销售。
· Co-ordinate the maintenance of all Spa & Health Club facilities and equipment
· 协调水疗及健身中心设施和设备的所有保养工作。
· Coordinate the delivery of all Spa & Health Club guest services
· 协调所有对客水疗及健身服务。
· Responsible for the safety of all guest services
· 负责所有对客服务的安全 。
· Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures
· 确保所有的出纳运作都与酒店财务部的操作程序保持一致。
· Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction
· 承担责任,在处理一些低级客人的无理要求时要表现出果断的判断力,以提高客人的满意度。
· Assist with the development of new products and services
· 协助新产品和服务的开发工作。
· Attends briefings, meetings and training activities as requested.
· 按照要求参加各种会议及培训活动。
· Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)
· 遵守酒店和企业指导方针(如标识指导方针安全指导方针等)。
· Performs any other reasonable tasks as directed by the management
· 按照要求执行其他管理层的合理工作任务
· Maintain Health Club facilities according to set standards of order and cleanliness
· 按照既定次序和清洁标准来维护健身俱乐部设施。
· Report repairs and maintenance problems to supervisor
· 向主管汇报维修和保养问题。
· Ensure guests amenities, towels, linen and other guests needs have ample supply
· 确保充分供应客人的用品、毛巾、布草等。
· Follow hotel procedures in relation to pool towel issue and retrieval
· 遵守酒店关于泳池毛巾的发放和回收的工作程序。
· Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service
· 与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。
· Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
· 为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。
· Abide by rules and regulations and policies and procedures of hotel
· 遵守酒店的各项规章制度、政策和工作程序。
· Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained
· 对游泳池进行定期视察,以确保其达到清洁标准。
· Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure
· 就游泳池、Spa和体育馆的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单。
· Participate actively in employee activities
· 积极参加员工活动。
· Adhere to specified hygiene and personal appearance standards
· 遵守规定的卫生和个人仪容标准。
· Participate in activities concerning protection of environment
· 参加与环保相关的活动 。
· Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
· 确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人。
广州保利洲际酒店坐落于珠江环绕的琶洲岛,雄踞广州会展商业区的中心地带,广州保利洲际酒店以地标之姿成为琶洲的门面担当,临近琶洲会展中心,距离广州市中心仅需18分钟车程,广州白云国际机场仅需40分钟车程。 酒店共有350客房及套房,六间特色餐厅及酒吧,气派的宴会厅和多样的休闲设施将洲际的非凡体验与广州内敛魅力完美融合,酒店客房不仅拥有开阔视野,尽览珠江和城市华美景致,而酒店房间的设计融入了古代商船地板的设计元素,简约,优雅而不失奢华。酒店共拥有140间双床房,能够满足您大型会议团队接待的需求,同时酒店设有400平方米的总统套房,坐拥开阔视野,直面一江珠水,尽享自然怡景。我们的行政酒廊位于酒店的39楼,美妙的全景观视觉,您可以在洲际行政酒廊放松身心,尽享欢乐时光。 酒店共有两个大宴会厅,其中三楼的水晶宴会厅面积达1,800平方米,华丽气派,坐拥令人赞叹的珠江美景,可灵活分隔为三个会议厅,是主办各大类型和规格的宴会、会议、发布会及鸡尾酒会等活动的绝佳场所,可容纳近100围的宴会及婚宴。一楼的翡翠宴会厅面积达500平方米,可分隔为两个会议厅,同时酒店还设有10个多功能会议室,采光通透,还配备先进的全息的投影仪,满足董事会议、公司分组讨论、培训会等不同规格的会议需求。 酒店的特色餐厅Char餐厅,它将成为琶洲商圈的一枚社交新贵,“恰”重新定义了传统的牛排馆,在专注于精选高品质食材的同时,运用充满趣味与心意的呈现方式,为饕客打造清新随意却又不失格调的奢华美食体验。亚洲风味餐厅位于酒店的的40层,时尚前卫的设计与当代亚洲佳肴交相辉映。坐观迷人江景,感受浓郁的现代都市气息酒吧位于顶楼的空中平台,是一个释放自我与体验夜广州的最佳之选,醉人的香槟、令人沉迷的鸡尾酒让您在现场乐队的轻歌妙韵中与珠江最核心的脉搏共舞。Do you want an InterContinental life, join us!