岗位职责/职位描述

Duties and Responsibilities 工作职责

·         Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.

·         任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。

·         Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.

·         按照本部门的程序,接受和准确的为客人预定。

·         Always visible to guests by being present at the reception desk.

·         当客人出现在前台时要在第一时间内察觉, 并给予专业服务。

·         Be fully conversant with Intercontinental Spa & Health Club services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products

·         对于洲际水疗及健身中心的各种服务项目和设备设施要熟记于心，便于随时对服务和产品进行升级销售。

·         Co-ordinate the maintenance of all Spa & Health Club facilities and equipment

·         协调水疗及健身中心设施和设备的所有保养工作。

·         Coordinate the delivery of all Spa  & Health Club guest services

·         协调所有对客水疗及健身服务。

·         Responsible for the safety of all guest services

·         负责所有对客服务的安全 。

·         Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures

·         确保所有的出纳运作都与酒店财务部的操作程序保持一致。

·         Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction

·         承担责任，在处理一些低级客人的无理要求时要表现出果断的判断力，以提高客人的满意度。

·         Assist with the development of new products and services

·         协助新产品和服务的开发工作。

·         Attends briefings, meetings and training activities as requested.

·         按照要求参加各种会议及培训活动。

·         Comply with all Hotel and corporate guidelines (eg  signage guidelines, safety guidelines, etc)

·         遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。

·         Performs any other reasonable tasks as directed by the management

·         按照要求执行其他管理层的合理工作任务

·         Maintain Health Club facilities according to set standards of order and cleanliness

·         按照既定次序和清洁标准来维护健身俱乐部设施。

·         Report repairs and maintenance problems to supervisor

·         向主管汇报维修和保养问题。

·         Ensure guests amenities, towels, linen and other guests needs have ample supply

·         确保充分供应客人的用品、毛巾、布草等。

·         Follow hotel procedures in relation to pool towel issue and retrieval

·         遵守酒店关于泳池毛巾的发放和回收的工作程序。

·         Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service

·         与关联部门，如洗衣房、客房部和工程部进行沟通，以向客人提供上乘服务。

·         Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders

·         为客人、会员和已登记的儿童开展活动与服务，对其做相关说明并提醒其注意安全。

·         Abide by rules and regulations and policies and procedures of hotel

·         遵守酒店的各项规章制度、政策和工作程序。

·         Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained

·         对游泳池进行定期视察，以确保其达到清洁标准。

·         Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure 

·         就游泳池、Spa和体育馆的使用向客人和来访者正确收费，并按照工作程序将费用计入房间帐单。

·         Participate actively in employee activities

·         积极参加员工活动。

·         Adhere to specified hygiene and personal appearance standards

·         遵守规定的卫生和个人仪容标准。

·         Participate in activities concerning protection of environment

·         参加与环保相关的活动 。

·         Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use

·         确保只允许符合资格的人员使用相关设施，如住店客人、会员和交付入场费的客人。