招聘Guest Service Associate - SPA/Fitness Centre接待员 - SPA及健身中心

Duties and Responsibilities 工作职责

· Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.

· 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。

· Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.

· 按照本部门的程序,接受和准确的为客人预定。

· Always visible to guests by being present at the reception desk.

· 当客人出现在前台时要在第一时间内察觉, 并给予专业服务。

· Be fully conversant with Intercontinental Spa & Health Club services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products

· 对于洲际水疗及健身中心的各种服务项目和设备设施要熟记于心，便于随时对服务和产品进行升级销售。

· Co-ordinate the maintenance of all Spa & Health Club facilities and equipment

· 协调水疗及健身中心设施和设备的所有保养工作。

· Coordinate the delivery of all Spa & Health Club guest services

· 协调所有对客水疗及健身服务。

· Responsible for the safety of all guest services

· 负责所有对客服务的安全。

· Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures

· 确保所有的出纳运作都与酒店财务部的操作程序保持一致。

· Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction

· 承担责任，在处理一些低级客人的无理要求时要表现出果断的判断力，以提高客人的满意度。

· Assist with the development of new products and services

· 协助新产品和服务的开发工作。

· Attends briefings, meetings and training activities as requested.

· 按照要求参加各种会议及培训活动。

· Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)

· 遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。

· Performs any other reasonable tasks as directed by the management

· 按照要求执行其他管理层的合理工作任务

· Maintain Health Club facilities according to set standards of order and cleanliness

· 按照既定次序和清洁标准来维护健身俱乐部设施。

· Report repairs and maintenance problems to supervisor

· 向主管汇报维修和保养问题。

· Ensure guests amenities, towels, linen and other guests needs have ample supply

· 确保充分供应客人的用品、毛巾、布草等。

· Follow hotel procedures in relation to pool towel issue and retrieval

· 遵守酒店关于泳池毛巾的发放和回收的工作程序。

· Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service

· 与关联部门，如洗衣房、客房部和工程部进行沟通，以向客人提供上乘服务。

· Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders

· 为客人、会员和已登记的儿童开展活动与服务，对其做相关说明并提醒其注意安全。

· Abide by rules and regulations and policies and procedures of hotel

· 遵守酒店的各项规章制度、政策和工作程序。

· Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained

· 对游泳池进行定期视察，以确保其达到清洁标准。

· Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure

· 就游泳池、Spa和体育馆的使用向客人和来访者正确收费，并按照工作程序将费用计入房间帐单。

· Participate actively in employee activities

· 积极参加员工活动。

· Adhere to specified hygiene and personal appearance standards

· 遵守规定的卫生和个人仪容标准。

· Participate in activities concerning protection of environment

· 参加与环保相关的活动。

· Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use

· 确保只允许符合资格的人员使用相关设施，如住店客人、会员和交付入场费的客人。

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