Service Agent-Canal Luna 宾客服务员-御公馆中餐厅
3千-4千
停止招聘
发布于 03-20
Service Agent-Canal Luna 宾客服务员-御公馆中餐厅
3千-4千
广州 | 1年以上 | 学历不限
停止招聘
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职位描述

·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

·         按照部门的规范和程序提供高标准的餐饮服务。

·         Communicates to his/her superior any difficulties, guest comments and other relevant information 

·         与上级领导交流有关疑难,客人意见和其它相关信息。

·         Establishes and maintains effective employee working relationships

·         与员工建立并保持良好的工作关系。

·         Attends and participates in daily briefings and other meetings as scheduled

·         参加和参与每日的例会和其它计划好的会议。

·         Attends and participates in training sessions as scheduled

·         参加和参与计划好的培训课程。

·         Prepares for service by ensuring:

·         确保部门的以下各项工作就绪为客人提供服务:

o    Grooming is impeccable and in accordance with ICHG personal presentation standards

o    遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o    Outlet equipment is clean

o    设备干净

o    Equipment is sorted and stored

o    设备分类且存放好

o    Glassware is polished

o    玻璃器皿擦亮  

o    Flatware is polished

o    擦亮餐具

o    China is clean

o    清洁瓷器

o    Waiter stations are prepared

o    准备好服务台

o    Cutlery is placed for buffet and table service

o    摆放好自助餐桌上的餐具

o    Tables are set

o    摆设好餐台

o    Reservations are read and familiarized

o    阅读并熟悉预订

o    Special occasions are ready

o    准备好特别活动

o    Music is on

o    放音乐

o    Lighting is on

o    开灯

o    Outlet is ready for service and guest comfort

o    酒吧准备就绪为客人提供舒适的服务。

o    Carries out effective service by ensuring:

o    高效的提供服务

o    Guests are greeted and seated

o    迎宾并安排客人就坐

o    Daily specials are explained and up sold

o    说明并推销每日特价

o    Food orders are processed accurately

o    准确的下餐单

o    Trays and tray jacks are effectively used

o    有效的利用托盘和托盘架   

o    Food orders are taken quickly

o    快速的为客人写餐单

o    Payment methods are handled accurately

o    确的处理付款方法

o    Working areas are cleaned and re-set quickly

o    快速的清洁工作区和重新布置

o    Bar is clean

o    清洁的酒吧

o    Used ashtrays are regularly cleaned

o    定时清理用过的烟灰缸

o    Guests are conversed with in relation to the food and beverage products

o    与客人谈论有关的餐饮产品

·         Carries out effective beverage service by ensuring:

·         通过确保以下内容高效的提供饮品服务:

o                                                   Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

o    遵守酒精饮料服务归定,推销饮料并定时为客人续酒。

o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o    与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒

o    Promoting and selling cocktails to guests

o    向客人推销饮品

·         Take appropriate action to resolve guest complaints

·         正确处理客人的投诉。

·         Food and beverage stock is stored in relation to hotel procedures

·         按照酒店的规定存储餐饮存货。

·         Performs related duties and special projects as assigned

·         承担相关的职责和安排的特别项目。

其他要求
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公司地址
中国广东省广州市海珠区阅江中路828号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience.    广州保利洲际酒店坐拥得天独厚的地理优势,毗连中国进出口商品交易会展馆,黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程,宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感,设计细节巧妙融合,优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房,4间餐厅和酒吧,其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地,无柱水晶宴会厅面积达1,800平方米,并配有高科技的全息投影设备,180度透明玻璃景观宴会长廊可览珠江美景。
中国广东省广州市海珠区阅江中路828号
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