Service Leader -Front Desk服务主管-前台
5千-6千
投递简历
发布于 11-19
Service Leader -Front Desk服务主管-前台
5千-6千
广州 | 1年以上 | 大专 | 招2人
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职位描述

Duties and Responsibilities工作职责

FINANCIAL RETURNS财务回报

Responsible for upselling to increase monthly rooms revenue.

有责任的进行客房增效以增加每月客房收入

Ownership to IRC enrolment

负责优悦会会员的邀请

 

GUEST EXPERIENCE宾客体验

 

Conducts shift briefings to ensure hotel activities and operational requirements are known

进行有效的交接班简报工作,以明确酒店活动和运营要求

Supervise front office operations during assigned shift including:

在当班期间监督前厅部运营情况,包括:

Maintenance of guest information

维护客户信息

Maintenance of information about local events

维护当地活动的信息

Familiar with daily arrivals & departure including groups, FIT, VIP & corporate

熟悉每日的预抵与离店,包括团队,散客,重要客人和公司客。

Familiar with the training & target of member enrolment, to ensure the subordinates understand the procedures & individual targets.

熟悉掌握会员招募的培训和指标,确保员工理解招募程序与个人指标

Supervise the daily operations including take necessary actions to the follow-up-needed, accurately response to the inquires of guests, proper task delegations of staff.

监管日常运营,包括对需要跟进的业务采取必要行动,准确无误的解答客人的咨询,合理分配任务给当班员工。

To constantly increase hotel incremental revenue, for Front Office based on the up-sell target monthly, drive up the up-sell, cross selling to achieve the budget

为了持续增加酒店额外收入,作为前厅部,基于每月的目标,最大化的进行客房增销与交叉销售以达到预算

Always maintain brand standard to constantly deliver exceptional guest service

一直保持品牌标准,持续的提供卓越的服务

Supervise cashiering activities during shift including:

在当班期间监督收银活动,包括:

Cash handling and banking procedure

现金处理和银行业务程序

Dealing with irregular payments

处理非法支付情况

Instructing staff in credit policies and facilities

就信用政策和设备对员工进行指导

Instructing staff in cash security procedures

就现金安全程序对员工进行指导

Carry out debtor control

实施应收帐款控制

Prepare reports

准备财务报告

Supervise the cashiering system

对收银系统实施监管

 

RESPONSIBLE BUSINESS企业责任

Often check the PSB data is properly modified & upload to PSB system

经常性检查公安旅业系统住店人员数据被正确的更新与上传

Ensure cashiers are followed to Finance related policy

确保收银员根据财务政策执行收银工作

其他要求
国际联号工作经历:优先
语言能力:英语-熟练 中国普通话-熟练
计算机能力:熟练
年龄要求:18-30岁
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公司地址
海珠区阅江中路828号
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赵女士
招聘团队
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel\'s interior design provides insight into the local culture and history and makes the hotel an important part of its guests\' global travel experience.   广州保利洲际酒店坐拥得天独厚的地理优势,毗连中国进出口商品交易会展馆,黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程,宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感,设计细节巧妙融合,优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房,4间餐厅和酒吧,其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地,无柱水晶宴会厅面积达1,800平方米,并配有高科技的全息投影设备,180度透明玻璃景观宴会长廊可览珠江美景。
海珠区阅江中路828号
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