招聘管事部经理 Stewarding Manager_杭州康莱德酒店招聘信息-最佳东方

· Oversees the preparation and update of individual Departmental Operations Manuals.

协助监督各个部门操作指南的准备和更新。

· Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.　

协助部门每日例会。确保部门每日的例会的效率和必要性。

· Provides the Materials Department with detailed Product and Purchase Specifications for items used in the outlet.　

协助向采购部提供各个厨房所需的购物清单。

· Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.　

保证所有的员工时刻提供客人所期望的，并且符合我们酒店承诺的服务。

· Ensures that employees also provide excellent service to internal customers in other departments as appropriate.　

保证所有的员工对我们酒店其他部门的员工同样提供高品质的服务。

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。与同事保证良好的关系。

· Spends time in the Operation (during peak periods) to ensure that it is managed well by the respective Stewarding employees and functions to the fullest expectations.

高峰期间应该在工作现场，保证工作的正常运行。

· Ensures that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses.

确保对破损进行高效管理，向运作部门提供不断的反馈，作为减少破损及丢失的工具。

· Strictly adheres to the established operating expenses and ensures that all costs are controlled.

确保所有成本被控制在已制定的部门运营预算内。

· Participates in the formulation of Annual Operating Budget in determining projected operating expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.

协助制定年度运营预算，确定预期的运营费用、运营设备及固定资产需求，以配合年度业务计划的完成。

· Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.　

备及发出维修、保养申请，确保餐厅得到妥善的保养和维修。

· Ensures new technology and equipment are embraced, 根据相关的数据控制成本，又需要的时候让部门主管参与其中。采用新的技术和设备，提高工作效率。　

· Strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E items and to ensure that the outlet is adequately equipped.

严格控制库存，和固定设施的使用。并且确保所有的厨房都设施完善。

· Assists to conduct monthly inventory checks on all operating equipment and supplies.

协助对所有的设施和供应商进行每月检查。

· Controls the requisitioning, storage and careful use of all operating equipment and supplies.

管理物资申请，库存，定期检查仪器的操作情况。

· Assists to conduct daily pre-shift briefings to employees on preparation, service and F&B events.

组织每日的例会，沟通酒店的最新信息，和宴会准备。

· Ensures that each outlet is supplied with clean and dry operating equipment.

保证每个厨房仪器的清洁。

· Ensures that the food production areas are supplied with clean and dry kitchen utensils.

保证为所有食品生产部门提供洁净和干燥的厨房用具。

· Supervises night cleaning contractors in kitchen and back-of-house food and beverage areas.　

监督夜间厨房清洁工作和餐饮部的后场区域。

· Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.　

确保所有的清理工作严格遵守后场清理条例和垃圾处理规定。

· Has thorough understanding and knowledge of all Food and Beverage equipment needs and network with sister hotels and other hotels to borrow equipment as and when needed.　

熟悉餐饮部的仪器需要，与其他的凯悦酒店建立网络沟通，互相帮助。

· Oversees and assists in the recruitment and selection of all Stewarding employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

监督和协助餐务部员工的录用。坚决依照酒店的制度和职位的能力需要来选择员工。

· Oversees the punctuality and appearance of all Stewarding employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

监督所有餐务部员工的出勤，仪表，保证所有人的着装，个人形象，个人卫生符合部门和酒店的要求。

· Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

通过适当的培训，增强我们员工的技能，提高厨房的工作效率。

· Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.

组织年度工作评估总结员工的进步，并在专业技能发展上给予支持。

Other Duties 其他

熟悉行业内的相关规定和员工法规。

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。

· Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.

与竞争酒店，商业伙伴和其他的组织建立和维持稳固的，专业的关系。

· Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

· Attends training sessions and meetings as and when required.

根据安排出席酒店和部门的培训以提高技能和知识。

· Carries out any other reasonable duties and responsibilities as assigned.

严格执行额外的合理的任务和职责。

灵感的归属. 不止于驻足.Never Just Stay. Stay Inspired. 杭州康莱德酒店位于钱江新城地标性建筑-来福士广场中心，是希尔顿集团旗下奢华品牌。由荷兰著名建筑公司 UN Studio打造的杭州康莱德酒店将为钱江新城注入快速发展的新鲜活力。Conveniently located inside Qian Jiang’s Raffles City Complex, Conrad Hangzhou is poised to be the newest luxury hotel in Hangzhou. Designed by renowned Dutch Architect ‘UN Studio’, the hotel is a true landmark building in Hangzhou’s fast growing Central Business District.酒店拥有306间房间，其中包含25间套房，房间内钱江新城的俊美以及西湖的柔情尽收眼底。除此之外，客人还可以在酒店4间不同特色的餐厅以及大堂吧中体验无与伦比的当地美食、精致的下午茶以及极具特色的日餐。室内游泳池以及奢华的水疗服务将为你带来一段令人难忘的身心放松之旅。Featuring 306 guest rooms, including 25 suites, the hotel will provide panoramic views over Hangzhou, Qian Jiang River and the famous Westlake. In addition, guests may enjoy local delicacies, an inspiring afternoon tea or refined Japanese dishes in one of the hotel’s four restaurants or bars. An indoor pool, health club and luxurious Spa will ensure an even more relaxing stay.在酒店的9楼以及10楼，有一系列世界级会议设施可用于公司活动、董事会会议、社交聚会和婚礼。这些设施包括800平方米的总会厅以及大小在50平方米到200平方米之间的8间辅助会议室。On levels 9 and 10, an array of world-class meeting facilities is available for corporate events, board meetings, social gatherings and weddings. These facilities include a 800sqm ballroom and eight ancillary meeting rooms varying between 50sqm to 200sqm in size.交通信息：Transportation:Railway Route Hangzhou Metro Line 4：Please get off the Jiang Jin Station through Exit-B1杭州地铁4号线：江锦路站B1出口Address:228 Xinye Road, Raffles City Hangzhou, Shangcheng District, Hangzhou 310016, PRC地址：浙江省杭州市上城区新业路228号来福士广场T2温馨提示：1.通过最佳东方投递简历后请耐心等待回复，无须邮件再次发送；2.通过发送简历到邮箱：Conradhangzhou_Recruitment@hilton.com