招聘礼宾部领班_杭州柏悦酒店招聘信息-最佳东方

协助礼宾部副理确保礼宾部按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found.
与客人建立并保持良好的关系。
Establishes a rapport with guests, maintaining good customer relationship.
确保礼宾部的柜台、设施及储藏室的卫生及妥善保养。
Ensures cleanliness and maintenance of the Concierge counter, equipment and storage.
负责为所有客人提供友善、高效的服务。
Responsible for the provision of friendly and efficient service to all guests.
经常亲自检查，以确保使用礼宾部服务的客人、员工及公众成员得到符合凯悦酒店集团标准的服务。
Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards.
确保正确处理所有客人的留言、邮件、传真及包裹。
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
强化员工的主人翁精神及营销员的态度并作出表率，以使员工抓住酒店内的一切销售机会。
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
确保所有运营设备的正常运行，并在需要时汇报维修需求。
Ensures operating equipment is maintained in good working order and to report maintenance requirements.

杭州柏悦酒店尘世胜境，人间天堂Reflecting Paradise on Earth 人间有天堂，柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业，为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中，室内一派现代徽派宅院的典雅格调，地理位置优越，凭栏四望，满城锦绣尽收眼底：西湖碧水如镜、波澜不惊，国际化商业区车水马龙、熙来攘往，钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence. The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”，这个大型都市综合体集时尚、餐饮、娱乐于一体，地处杭州钱江新城，是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境，居闹市而无车马之喧，以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设248间宽敞雅致的客房，其中包括22间豪华套房，其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧，设计风格或古朴，或时尚，将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下，日可沐缕缕阳光，夜可观点点星辉；天台之上，体验漫步云端的唯美意境，尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 248 generously sized guestrooms, including 22 luxurious suites, all designed by Yabu Pushelberg. Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs. A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.