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招聘职位

    职位:礼宾部领班(已停止招聘)

  • 职位性质:全职
  • 工作地区:浙江省杭州市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:25-35
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2020-07-06至2020-10-04

岗位职责/职位描述

  • 协助礼宾部副理确保礼宾部按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。

    Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times.

  • 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。

    Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found.

  • 与客人建立并保持良好的关系。

    Establishes a rapport with guests, maintaining good customer relationship.

  • 确保礼宾部的柜台、设施及储藏室的卫生及妥善保养。

    Ensures cleanliness and maintenance of the Concierge counter, equipment and storage.

  • 负责为所有客人提供友善、高效的服务。

    Responsible for the provision of friendly and efficient service to all guests.

  • 经常亲自检查,以确保使用礼宾部服务的客人、员工及公众成员得到符合凯悦酒店集团标准的服务。

    Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards.

  • 确保正确处理所有客人的留言、邮件、传真及包裹。

    Ensures that all guests’ messages, mail and fax are handled and distributed properly.

  • 强化员工的主人翁精神及营销员的态度并作出表率,以使员工抓住酒店内的一切销售机会。

    Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.

  • 确保所有运营设备的正常运行,并在需要时汇报维修需求。

    Ensures operating equipment is maintained in good working order and to report maintenance requirements.