洗衣房领班 Team Leader - Laundry
5千-5.5千
投递简历
发布于 06-29
洗衣房领班 Team Leader - Laundry
5千-5.5千
杭州 | 经验不限 | 学历不限 | 提供食宿
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职位描述

§ 对不能立即解决的投诉和问题,及时汇报副理/洗衣房经理。

Reports complaints or problems to Assistant Manager/ Laundry Manager if no immediate solution can be found.

§ 确保具有营销员的态度,抓住酒店内的一切销售机会。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

§ 确保具有高水平的酒店产品知识。

Ensures a high level of product knowledge of hotel.

§ 确保将任何来自客人或其它部门的反馈及时并准确地汇报给副理/洗衣房经理。

Ensures the Assistant Manager/ Laundry Manager is kept fully aware of any relevant feedback from either customers or other departments.

§ 在洗涤/干洗前,向洗衣房经理汇报重要的问题、衣物数量的不一致、破损或污渍。

Reports to Laundry Manager of any major problems, discrepancies in count, defects, or stains in garments prior to laundry/ dry cleaning.

§ 遵守酒店关于洗衣房和客房部的政策和程序

Complies with the Hotel’s Policies & Procedures relating to Laundry and Housekeeping.

§ 遵守房务部的系统和程序。

Complies with all systems and procedures as laid down by Rooms Division.

§ 在日常工作中,确保所有布草和制服达到凯悦品牌标准。

Performs routine duties in ensuring all hotel linen and uniforms meet Hyatt brand standards.

§ 确保按照酒店设定的标准和程序储存和洗涤酒店的布草/制服。

Ensures the storage and washing of house linen/ uniforms are being done according to the standards and procedure set by the Hotel.

§ 在发送给使用部门/布草房前,检查洗涤的物品,以确保其干净及可用性。

Examines laundered items to ensure cleanliness and serviceability before sending to the user department/ linen room.

§ 在洗衣运作中,督导并协助负责及参与清洗客人和酒店衣物的员工。

Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guest and house laundry items.

§ 严格遵守所有运营设备、用品及盘存物品的存量标准。

Strictly adhere to the par stocks for all operating equipment, supplies, and inventoried items.

§ 协助进行运营设备和用品的月度盘点。

Assists in conducting monthly inventory checks on all operating equipment and supplies.

§ 协助控制运营设备和用品的申请、储存及仔细使用。

Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

§ 确保酒店和客人的衣物被正确分拣、水洗/干洗干净及包装;根据程序检查衣物的破损、污渍及遗失的装饰,并采取行动解决。

Ensures that guest and house laundry items are properly sorted for washing and drying, are cleaned and packaged accordingly; examines items for tears, stains, and missing accessories due to processing and oversees remedial action taken.

§ 清点并将洗好的物品集中放到布草车上,记录收到的布草和制服的数量并发出。

Counts and assembles laundered items on cart or linen truck, records amounts of linen and uniforms received and issued.

§ 始终确保洗衣房区域的干净整洁。

Ensures and maintains the cleanliness of Laundry area at all times.

§ 确保工作区域和设备的正确管理和保养。

Ensures proper handling and maintenance of work area and equipment.

§ 副理缺席时,主持每日班前会,向员工沟通当天的住房率、抵离店的客人情况、会议/活动及需要特别关注的事项。

In absence of Assistant Manager and Laundry Manager, conduct daily pre-shift briefings to associates on room occupancy, arrivals and departures, function/ event of the day and special attention that is needed.

§ 在日常运作中,与客房部及其它相关部门配合。

Liaises with Housekeeping and other related departments on daily operations.

§ 报告丢失、损害的布草、制服或任何酒店财物。

Reports missing and damaged linen or any other hotel property.

§ 根据酒店的“失物招领”政策报告及上交遗失物品。

Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.

§ 清洁并维护所有用品、洗衣设备和仓库。

Cleans and maintains all supplies, laundry equipment and storage rooms.

§ 灵活并适应在房务部内的部门及其它部门的工作轮换。

Be entirely flexible and adapt to rotate within the different sections of Rooms Division or any other Department.

§ 根据酒店的政策和客房部的规定使用和控制钥匙。

Use and control hotel key according to hotel policy and Housekeeping principle.


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公司地址
中国杭州市钱江路1366号华润大厦A座
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杭州柏悦酒店人力资源部
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Eileen Cao

杭州柏悦酒店人力资源部 · Eileen Cao

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
杭州柏悦酒店      尘世胜境,人间天堂Reflecting Paradise on Earth  人间有天堂,柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业,为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中,室内一派现代徽派宅院的典雅格调,地理位置优越,凭栏四望,满城锦绣尽收眼底:西湖碧水如镜、波澜不惊,国际化商业区车水马龙、熙来攘往,钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence.  The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”,这个大型都市综合体集时尚、餐饮、娱乐于一体,地处杭州钱江新城,是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境,居闹市而无车马之喧,以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设233间宽敞雅致的客房,其中包括14间豪华套房,其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧,设计风格或古朴,或时尚,将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下,日可沐缕缕阳光,夜可观点点星辉;天台之上,体验漫步云端的唯美意境,尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 233 generously sized guestrooms, including 14 luxurious suites, all designed by Yabu Pushelberg.  Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs.  A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.
中国杭州市钱江路1366号华润大厦A座
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