各部门实习生 Trainee
2千-3千
投递简历
发布于 10-15
各部门实习生 Trainee
(实习)
2千-3千
杭州 | 经验不限 | 大专
投递简历
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职位描述

§  根据凯悦标准,为客人提供顺畅、高效的服务。

Provides fluent and efficient service in accordance with Hyatt standard.

§  为客人推荐服务,回应客人关于餐饮的要求并提供建议。

Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.

§  根据顺序和程序为客人安排座位、点单并服务食物和饮料。

Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.

§  全面了解MICROS系统。

Has a thorough knowledge to all sides of MICROS System.

§  根据部门营运手册的要求,确保餐厅所有食物和饮料、机器和设备的正常运作。

Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.

§  努力使客人满意,并使客人经常光顾餐厅。

Makes effort to satisfy our customers and makes them repeat to dine in the restaurant. 

§  为客人点单和上菜,避免不必要的延误。

Takes food order and delivers foods to avoid unnecessary delay.

§  掌握关于餐厅菜单和酒单的知识。

Has thorough knowledge of menus and wine list.

§  促销菜单并说服客人选择价格较高的食物以增加总收入,例如:汤,饮料,沙拉,甜点,等等。

Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc. 

§  向餐厅经理/副理报告任何困难或问题,以便找到解决方法或进行下一步行动。

Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.

§  保持所有设备和客人需求是同等的。

Maintain equality to both all equipment and customer requests.

§  确保根据标准及运作需要摆台。

Ensures table setting to accord to standard and operational requirement.

§  确保在用餐结束后,所有餐桌的干净整洁。

Ensures that all tables are clean and tides up after dining over.

§  准确为客人预定餐桌并确定用餐人数。

Makes reservation accurately to customers and confirms dining pax. 

其他要求
语言能力:英语-良好
计算机能力:良好
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公司地址
中国杭州市钱江路1366号华润大厦A座
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职位联系人
杭州柏悦酒店人力资源部
曹舒萍
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
杭州柏悦酒店      尘世胜境,人间天堂Reflecting Paradise on Earth  人间有天堂,柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业,为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中,室内一派现代徽派宅院的典雅格调,地理位置优越,凭栏四望,满城锦绣尽收眼底:西湖碧水如镜、波澜不惊,国际化商业区车水马龙、熙来攘往,钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence.  The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”,这个大型都市综合体集时尚、餐饮、娱乐于一体,地处杭州钱江新城,是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境,居闹市而无车马之喧,以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设248间宽敞雅致的客房,其中包括22间豪华套房,其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧,设计风格或古朴,或时尚,将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下,日可沐缕缕阳光,夜可观点点星辉;天台之上,体验漫步云端的唯美意境,尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 248 generously sized guestrooms, including 22 luxurious suites, all designed by Yabu Pushelberg.  Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs.  A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.
中国杭州市钱江路1366号华润大厦A座
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