招聘客房部领班 Team Leader - Housekeeping_杭州柏悦酒店招聘信息-最佳东方

遇到投诉或问题，如不能立刻解决问题，则向副理汇报。Reports complaints or problems to Assistant Manager if no immediate solution can be found.
确保具有营销员的态度，抓住酒店内的一切销售机会。Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise.
确保始终有高水平的宾客服务。Ensures a high level of customer service is consistently maintained.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给副理。Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
遵守酒店有关客房部的政策及程序。Complies with the Hotel’s Policies & Procedures relating to Housekeeping.
遵守房务部制定的所有系统和程序。Complies with all systems and procedures as laid down by Rooms Division.
确保客房的清洁和服务达到凯悦品牌标准。Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.
确保正确地储存及发放客用品。Ensures proper storage and issues of guest supplies.
确保按照设定的程序及标准处理客房的布草、客衣。Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.
合理分配每日工作，并监督工作质量和进度。Assign daily task reasonably and monitor the quality and process.
更新可入住房间的房态。Updates status of rooms ready for occupancy.
管理储存物品，确保准确的用品供应。Manages inventory of stock to ensure adequate supplies.
检查客房、餐厅及大堂，以发现需要维修及更换的家具或设备，并向客房部经理提出建议。Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.
指导和协助负责清洁的员工的工作任务。Directs and assists in assigning work to cleaning personnel.
检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域，以确保这些地方的干净、整洁。Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness.
报告给工程部所有需要维修和维护的项目。Reports to Engineering Department all items and fixtures requiring maintenance or repair.
检查所有贵宾和长住客人的房间。Inspects all VIP and long-stay guest rooms.
申领客房用品、家具及设备。Submits requisitions for room supplies, furniture, and equipment.
处理客人关于客房部服务或设备的投诉。Handles guest complaints regarding Housekeeping service or equipment.
对客房进行最后的检查并迅速、准确地向客房部文员及/或前厅部员工发出房态报告。Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office associates.
开展所有餐厅清洁及特别项目。Carries out all Outlets’ cleaning and special projects.
发放、检查及控制所有清洁用品和设备。Issues, inspects, and controls all cleaning products and equipment.
确保按照部门运营手册的要求补充浴室用品。Ensures bathroom supplies being replenished as per the Departmental Operations Manual requirements.
报告所有遗失及损坏的酒店财产。Reports missing and damaged hotel property.
根据酒店“失物招领”制度，报告并处理所有失物招领事项。Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy.
保持客房部日常运营及报告的正确记录及控制。Maintains proper records and controls daily Housekeeping operations and reports.
确保所有物资、设备及储藏室的整洁。Ensures the cleanliness of all supplies, equipment and storage rooms.
根据酒店政策和客房部规定使用和管理钥匙。Use and control hotel keys according to hotel policy and Housekeeping principle.

杭州柏悦酒店尘世胜境，人间天堂Reflecting Paradise on Earth 人间有天堂，柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业，为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中，室内一派现代徽派宅院的典雅格调，地理位置优越，凭栏四望，满城锦绣尽收眼底：西湖碧水如镜、波澜不惊，国际化商业区车水马龙、熙来攘往，钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence. The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”，这个大型都市综合体集时尚、餐饮、娱乐于一体，地处杭州钱江新城，是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境，居闹市而无车马之喧，以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设233间宽敞雅致的客房，其中包括14间豪华套房，其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧，设计风格或古朴，或时尚，将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下，日可沐缕缕阳光，夜可观点点星辉；天台之上，体验漫步云端的唯美意境，尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 233 generously sized guestrooms, including 14 luxurious suites, all designed by Yabu Pushelberg. Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs. A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.