招聘Fairmont Gold Butler 费尔蒙金尊管家_武汉泛海费尔蒙酒店招聘信息-最佳东方

DELIVER FRIENDLY AND EFFICIENT FAIRMONT GLOD SERVICE

提供友善高效的行政楼层接待服务

· Ensure LQAstandards are implemented and delivered to every guest.

在对客服务中遵守和执行领先质量保证标准。

· Ensure and maintain the PSB upload is accurately.

掌握和保证前台外事传输的正确性。

· Provideexceptional concierge information to guests about local and areaattractions, restaurants, theatres, special events and other availableservices. Information will be clear,concise and accurate.

为金尊费尔蒙的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。

· Honesty is a work basis, ensure implement on work with honesty alltimes.

以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。

· Handles guest and colleagues enquiriesin a courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found.

礼貌且高效地处理客人及同事的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。

· Implement and achieve daily up-selling budget to maximize hotel roomrevenue.

执行并完成每日升卖目标来最大化酒店房间收益。

· Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.

掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。

· Provide smooth handling of luggage and transport services toall Fairmont Gold Guest.

为金尊费尔蒙客人提供专业的行李处理和运输服务。

· Handles incoming and outgoing mail,faxes, courier mail, and messages in a timely manner. Handles basic BusinessCentre services when required.

及时处理所有收到及发出的邮件、传真、速递物品及留言。同时需要提供基本的商务中心服务。

· Ensures the Fairmont Gold Manager iskept fully aware of any relevant feedback from either customers or otherdepartments.

明晰将任何来自客人或其它部门的反馈及时并准确地汇报给金尊费尔蒙经理。

雅高酒店管理集团旗下的百年品牌费尔蒙酒店以其独特的建筑风格和奢华艺术、非凡品质和极佳的地理位置响誉业内。武汉泛海费尔蒙酒店坐落于新开发的武汉中央商务区（CBD），拥有318间高端典雅的客房与套房，其中包含24间居家设施设备配备齐全的长住客房。三间特色风味餐厅以及一间大堂酒廊将用不同的形式诠释令人惊艳的餐饮体验。享有盛誉的蔚柳溪水疗，选用顶级的理疗产品，提供独一无二的经典护理。同时，配备精良的健身中心及游泳池将充分满足当今同时注重身体健康和内在修养的客人。在大宴会厅和会议室，从奢华婚礼到紧凑的商务会议，我们受过专业培训的宴会服务团队致力于提供高规格的个性化服务。Fairmont Wuhan situated in Wuhan Central Business District (CBD), the hotel boasts 318 elegant guestrooms, inclusive 24 suites for long-stayingguests. Three distinguished restaurants and one lounge will display refined selections of dining indulgence. Willow Stream Spa will pamper guests with very unique treatments. And the iconic swimming pool and Fitness Centre care each guest’s body & soul. In Grand Ballroom and meeting rooms, our well trained banquet service team will provide tailor made service from a luxuriant wedding to a stringent business conference.