招聘SPA Supervisor 水疗主管_武汉泛海费尔蒙酒店招聘信息-最佳东方

· Demonstrates a commitment to personal guest service excellence.

向客人展示优质个性化服务。

· Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance.

迅速而专业答复电话咨询，并对需要人士提供协助。

· Greets guests and members in a friendly and efficient manner, escort them as required.

以友好高效方式接待好客人和团队，并按要求陪同他们。

· Knowledgeable about all aspects of treatments and the facility, and in spa therapy.

熟知水疗内部各种设施设备及操作方法。

· Provides information and literature about facility in person and via telephone.

当面或电话向客人提供设备信息和文化。

· Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.

掌握蔚柳溪水疗和设施各方面的知识信息，以确保为客人提供精准信息，及完整详细地回应客人询问。

· Supervises operations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting.

监督SPA接待处的日常运作，确保服务流程正常顺利，包括对客服务，程序和结算。

· Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel.

负责对所有从业人才工作职能各方面的有效培训，协助培训和发展新聘及现有人才。

· Assists in the administrations and implementations of staff training in all aspects of Spa’s operations; i.e. business telephone usage, guest relations, retail sales, spa services.

在行政和装备上协助行人才在Spa业务各方面的培训;例如商务电话的使用，客户关系，零售销售，水疗服务。

· Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery.

确保关注的细节准确地包含了每一位客人预订的情况，并清楚地陈述所有客人的要求或问题，以确保顺利地传递服务。

雅高酒店管理集团旗下的百年品牌费尔蒙酒店以其独特的建筑风格和奢华艺术、非凡品质和极佳的地理位置响誉业内。武汉泛海费尔蒙酒店坐落于新开发的武汉中央商务区（CBD），拥有318间高端典雅的客房与套房，其中包含24间居家设施设备配备齐全的长住客房。三间特色风味餐厅以及一间大堂酒廊将用不同的形式诠释令人惊艳的餐饮体验。享有盛誉的蔚柳溪水疗，选用顶级的理疗产品，提供独一无二的经典护理。同时，配备精良的健身中心及游泳池将充分满足当今同时注重身体健康和内在修养的客人。在大宴会厅和会议室，从奢华婚礼到紧凑的商务会议，我们受过专业培训的宴会服务团队致力于提供高规格的个性化服务。Fairmont Wuhan situated in Wuhan Central Business District (CBD), the hotel boasts 318 elegant guestrooms, inclusive 24 suites for long-stayingguests. Three distinguished restaurants and one lounge will display refined selections of dining indulgence. Willow Stream Spa will pamper guests with very unique treatments. And the iconic swimming pool and Fitness Centre care each guest’s body & soul. In Grand Ballroom and meeting rooms, our well trained banquet service team will provide tailor made service from a luxuriant wedding to a stringent business conference.