招聘Chinese Restuarant Asst. Manager 中餐厅副经理_武汉泛海费尔蒙酒店招聘信息-最佳东方

Primary Responsibilities 主要职责

BASIC SKILLS基本技能

· To maintain a high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中，始终保持高度的客户服务意识。

· To actively promote the service and facilities of the Accor Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

Confidently knowing all information of hotel and the F&B outlets.

熟悉所有餐厅及酒店其他部门的信息和促销。

· No offensive or impolite language.

不可使用冒犯或不礼貌的语言。

· Communicating effectively with relevant departments and regular guests to maximize in house and group business for the restaurant, ensuring direct liaison with them upon arrival.

有效的与酒店其他部门如销售、前台和回头客沟通协调，尽可能的增加餐厅生意，保持直接联系。

· Having detailed knowledge of all departmental Standards.

熟悉所有部门服务标准。

· Be available to lead the team in the Restaurant & Bars during any busy days or special events with or without the Manager presence.

能在经理不在的情况有效率的在任何时间段领导餐厅或酒吧的团队。

· Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).

制定每位人才的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）

· Being able to explain the standards to the team members and getting their understanding.

可以清楚的向其人才解释服务标准并测试人才的理解能力。

Knowledge and Experience 知识与经验

• Certificate or diploma in hospitality or related field.

具有酒店管理或相关领域的学历/专业证书。

• 6 – 12 months in the same position with similar operations style.

具有6-12个月同等职位的餐厅运作经验。所工作的品牌也需和费尔蒙同等级别。

• Food and beverage knowledge must be good.

对餐饮的知识有全面的了解。

Competencies 能力

· Technical service skills.

专业服务技能。

· Interpersonal skills – communicates easily/openly.

人际交往能力-与人沟通轻松/大方。

· Communication skills in English spoken/written.

具备英语听说读写的能力。

· Reliable and consistent.

可靠且能持续性地保持优质服务。

· Professional presence, clean/tidy.

注意自身形象，保持干净/整洁。

· Comes across as enthusiastic, energetic.

充满热情，精力充沛。

雅高酒店管理集团旗下的百年品牌费尔蒙酒店以其独特的建筑风格和奢华艺术、非凡品质和极佳的地理位置响誉业内。武汉泛海费尔蒙酒店坐落于新开发的武汉中央商务区（CBD），拥有318间高端典雅的客房与套房，其中包含24间居家设施设备配备齐全的长住客房。三间特色风味餐厅以及一间大堂酒廊将用不同的形式诠释令人惊艳的餐饮体验。享有盛誉的蔚柳溪水疗，选用顶级的理疗产品，提供独一无二的经典护理。同时，配备精良的健身中心及游泳池将充分满足当今同时注重身体健康和内在修养的客人。在大宴会厅和会议室，从奢华婚礼到紧凑的商务会议，我们受过专业培训的宴会服务团队致力于提供高规格的个性化服务。Fairmont Wuhan situated in Wuhan Central Business District (CBD), the hotel boasts 318 elegant guestrooms, inclusive 24 suites for long-stayingguests. Three distinguished restaurants and one lounge will display refined selections of dining indulgence. Willow Stream Spa will pamper guests with very unique treatments. And the iconic swimming pool and Fitness Centre care each guest’s body & soul. In Grand Ballroom and meeting rooms, our well trained banquet service team will provide tailor made service from a luxuriant wedding to a stringent business conference.