• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理
• 节日礼物
• 包吃包住
• 领导好

Primary Responsibilities 主要职责
MANAGE THE DAILY FRONT DESK OPERATIONS
管理前台日常运营
 Manages all operational tasks as well as their respective delegation and follow-up.
管理前台所有运营任务以及与之相关的委派与跟进。
 Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保领先质量保证标准在对客服务中被遵守和执行。
 Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
 Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主动关注并参与如客人投诉等待解决问题的跟进和处理。
 Participate in preparation, develop, implement and evaluate up-selling and LCAH member enrollment strategy, to maximize room revenue & guest loyalty.
参与前台升卖和雅高乐雅会会员招募计划的起草、发展、实施和评估以最大化收益和客人忠实度。
 Ensures that all Front Desk Policies and Procedures are adhered.
确保部门各项政策与程序都被严格执行。
 Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明确酒店产品知识确保贵宾及活动信息的时效性和准确性。
PROVIDE GUESTS’ EXPERIENCES THAT EXCEED GUESTS’ EXPECTATIONS
为客人带来超越期待的入住体验
 Personal involvement in the arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾的入住、房间介绍以及离店中。
 Personalized engagement with guests whenever/wherever possible, to build up close relationship with guests, and leads the Front Desk team to personalize the guest stay experience as a role model.
随时随地与客人展开个性化的互动成为带领前台团队为客人提供个性化的入住体验的榜样。
 Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求收集客人喜好并确保这些需求和喜好在客人入住期间会被一直满足。
 Sets short term and long term measurable objectives to continually improve service levels.
为部门设置时效性不同的、可衡量的标准以达到提升服务水准的目的。
 Leads the Front Desk team to personalize the guest arrival/departure experience.
带领前台团队为客人提供个性化的到店及离店体验。
 Full utilization of PMS/Royal Service Manager/InTouch/iConcierge to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
MANAGEMENT AND LEADERSHIP OF THE FRONT DESK TEAM
管理及领导前台团队
 Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont Brand. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。
 Provides guidance and motivation to the Front Desk Team. Establishes and communicates on a daily basis with the Front Desk Team. A strong commitment to Colleague Satisfaction.
指引并激励前台团队与团队建立实时的沟通并且对人才满意度负责。
 Supports the Front Office team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.
通过协作与授权相结合的领导方式与定期召开部门会议的方法相结合确保前厅部保持始终如一的服务质量。
Knowledge and Experience 知识经验
· Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的本科或专科学历
· Minimum two (2) years relevant experience in a similar position in a renown international hotel brand.
在知名国际酒店内从事至少两年类似岗位的经验。
· Excellent interpersonal & communication skills .
优秀的人际关系和沟通能力。
· Highly organized, quality and results oriented person.
极具计划性并以质量和结果为导向。

雅高酒店管理集团旗下的百年品牌费尔蒙酒店以其独特的建筑风格和奢华艺术、非凡品质和极佳的地理位置响誉业内。武汉泛海费尔蒙酒店坐落于新开发的武汉中央商务区（CBD），拥有318间高端典雅的客房与套房，其中包含24间居家设施设备配备齐全的长住客房。三间特色风味餐厅以及一间大堂酒廊将用不同的形式诠释令人惊艳的餐饮体验。享有盛誉的蔚柳溪水疗，选用顶级的理疗产品，提供独一无二的经典护理。同时，配备精良的健身中心及游泳池将充分满足当今同时注重身体健康和内在修养的客人。在大宴会厅和会议室，从奢华婚礼到紧凑的商务会议，我们受过专业培训的宴会服务团队致力于提供高规格的个性化服务。Fairmont Wuhan situated in Wuhan Central Business District (CBD), the hotel boasts 318 elegant guestrooms, inclusive 24 suites for long-stayingguests. Three distinguished restaurants and one lounge will display refined selections of dining indulgence. Willow Stream Spa will pamper guests with very unique treatments. And the iconic swimming pool and Fitness Centre care each guest’s body & soul. In Grand Ballroom and meeting rooms, our well trained banquet service team will provide tailor made service from a luxuriant wedding to a stringent business conference.