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长沙尼依格罗酒店 Niccolo Changshalogo

    职位:前厅部经理 Front Office Manager(已停止招聘)

  • 职位性质:全职
  • 工作地区:湖南省长沙市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:8年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(流利)
  • 国际联号工作经历:优先
  • 薪资待遇:1万-1.5万
  • 职位有效期:2019-09-03至2019-10-03

岗位职责/职位描述

职位描述 Job Descriptions

1.指导和推动前厅管理和运营的日常活动,以达到酒店预算客房收入,并不断监控和改进服务标准,以确保所有前厅服务都能达到酒店和客人的期望。

Directand drive the daily activities in Front Office administration and operationswith the objective to achieve the hotel budgeted room revenue and constantlymonitor and improve service standards to ensure that all Front Office servicesare performed to hotel and guest expectations.

2.审查酒店房间库存日报紧密与预订和销售和营销部门控制和抓住一切机会增加每日房间收入,建立当天的市场组合和入住。

Reviewthe hotel room inventory daily and work closely with Reservations and Sales andmarketing department to control and seize all opportunities to increase dailyroom revenue, establishing the market mix and room occupancy for the day.

3.检查每日到达清单,确保所有贵宾和客人有特殊要求,并向相关部门强调跟进,并在客人逗留期间给予适当的准备和注意。

Checkthe daily arrival list to ensure all VIP guests and guests with specialrequests are highlighted to the departments concerned for follow-up, and thatappropriate preparation and attention are given to guests during their stay.

4.审核每日费率报告,确保报告由前班夜班经理彻底检查,夜间收取的所有费用均按房间类型和公司预定。

Reviewthe daily Rate Variance report to ensure that the report is checked thoroughlyby the previous night shift manager and that all rates charged for the nightare according to the room type and the company bookings.

5.建立和保持与所有前厅部的报告和沟通流程,以密切监控所有日常活动,以在他们的日常决策和后续过程中提供及时的建议和指导。进行定期的管理、部门和部门会议,更新、讨论和解决酒店的管理和运营问题。

Establishand maintain a system of reporting and communication flow with all the FrontOffice sections to closely monitor all daily activities in order to providetimely advice and guidance in their daily decision and follow-upprocesses.  Conduct and attend regularmanagement, department and section meetings to update, discuss and resolve anymanagerial and operational issues for the hotel.

6.在前厅部副经理和值班经理的协助下,定期监督和检查同事的表现,确保前厅服务标准的一致性。

Ensureconsistency in Front Office service standards by regular monitoring andchecking on the performance of the colleagues, with the assistance of theAssistant Front Office managers and the Assistant managers.

7.确保前厅部管理人员在任何时候都保持有效的游说,为客人和同事提供必要的帮助,并与酒店内部的客人和公司建立持续的关系,以确保这些公司的回报率不断提高客人。

Ensurethat Front Office management maintains effective lobby presence at all times toprovide assistance to guests and colleagues when required, and to establishcontinual rapport with all in-house guests and companies using our hotel toensure increasing return business from these companies and guests.

8.不断更新竞争对手酒店的活动和促销活动,以促进市场营销策略。监督和控制前厅部的日常开支,确保所有费用的发生是合理的和必要的,保持预算的“底线”。

Keepupdated information on the activities and promotions of competitor hotels tofacilitate marketing strategies.  Overseeand control the daily expenses of the Front Office department to ensure allexpenses incurred are justified and necessary, keeping the ‘bottom-line’ of thebudget in mind.

9.进行适当的面试、招聘、纪律、咨询和培训,以确保员工按既定的标准保持员工数量,并且所有的同事都遵守酒店的纪律和业绩要求。

Conductinterview, recruitment, disciplinary, counselling and training sessions asappropriate to ensure staffing is kept according to the established par number,and that all colleagues are kept in line with the hotel expectations in termsof discipline and performance.

10.建立和推动前台增销奖励计划。

Establishesand drives Upsell Incentive Programmes.

11.通过在每一个互动中愉悦客人成为一个角色模型来驱使顾客愉悦和保持。

Drivescustomer delight and retention by being a role model in delighting guests inevery single interaction.

12.确保员工年休假计划并妥善实施。

Ensurestaff annual leaves are planned and taken properly.

13.监督各部门培训师每月制定培训计划和培训报告。

Monitorall sections trainers to make proper training plan and training report monthly.

14.每周监督所有部门的值班名单。

Monitorall sections duty roster weekly.

15.执行所指派的其他合理职责和职责。

Carriesout any other reasonable duties and responsibilities as assigned.


任职资格 Qualifications

1.至少5年国际酒店前厅工作经验,3年以上前厅部管理经验。

Minimum5 years of Front Office working experience in an international hotel with atleast 3 years in Front Office management position.

2.良好的英语口语和书写能力,具有良好的人际交往和客户沟通能力,能与各层次沟通良好,具有领导能力和管理能力;独立处理问题。 

Goodoral and written English proficiency, possess good interpersonal and guestcontact skills, able to communicate well with all levels, possess leadershipgood managerial abilities; independent and resourceful in handling situations.