- 服务热线：400-826-0101 (9:00-18:00)
- 杭州总部：0571-88866108 (9:00-18:00)
职位描述 Job Description
Handle allguests complaints and inquiries in a courteous and efficient manner, followingthrough to make sure problems are resolved satisfactorily. Report daily occurrence and irregularities to the Front Office Manager.
Ensure thatshift briefings are conducted to disseminate guest and hotel related information, discuss outstanding issues, highlight guest special requests, etc. for all agents to take note at the start of the shift.
Oversees the punctuality and appearance of all night shift Front Office agents, makingsure that they wear the correctuniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Monitor guests are receiving the best possible service during check-in and check-out.
Assists ingreeting and checking-in VIP and Long Stay guests, ensure all guests are welltaken care of during their staying.
Spends timein Front Office areas during peak periods to ensure that the area is managed well by the respective team.
Maintain service standard and ensure hotel smooth operation during hotel full house situation.
Maintains positive guest and colleague interactions with good working relationships.
Resolve discrepant rooms immediately. Co-ordinate with the Credit Manager to review the credit rating of in-house guests to handle high balance.
Lead Emergency Response Team to handle hotel emergency case such as fire alarm, bomb threat etc. and report to hotel management.
Maintain anincident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.
Ensures the Night Audit process is carried out successfully. Check rate variance report every night.
Patron hotel outlets from time to time, rectify any defects and record, report to management if necessary.
Carries outany other reasonable duties and responsibilities as assigned.
Minimum 3years’ college education or hospitality related qualifications.
Minimum 3years of Front Office working experience in an international hotel environment and one year in Duty Manager Position.
Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by examplewith leadership and motivating abilities, able to communicate well with alllevels.
长沙尼依格罗酒店雄踞长沙城市中心繁华核心地段，耸立于452米高的长沙国际金融中心之巅，这座兼具潮流娱乐风尚与高端商务办公的地标之所。 酒店坐拥第86层至92层的精致客房和套房，共241间，均配备完备先进的现代化设施。时尚的餐饮社交空间和雅致的会议活动空间为您带来无与伦比的奢华体验，包括茵园礼堂、尼依格罗宴会厅、悦廊、天际酒吧-吧93、欣厨、健身中心、游泳池和水疗中心。置身酒店仿若屹立云端，不仅可俯瞰旖丽壮阔的城市全景，还可领略风光无限的湘江美景。 长沙尼依格罗酒店是引领潮流风尚的都市先锋，也是缔造奢华体验的行业旗舰。它在追求时尚的现代化都市中脱颖而出，成为行业领袖与时尚翘楚洽谈商务合作、旅游休闲、购物与特色餐饮的首选之地。以得天独厚的地标优势和壮阔迷人的天际景观，邀您共赴一场云端浪漫之约。 长沙尼依格罗酒店自2018年10月开业以来已荣获TTG中国旅游大奖之“中国中南及西南地区最佳商务酒店”、2019高球热选大奖之“热选新酒店”、新旅行2019年度高端酒店评选之“年度精选奢华酒店”、第三届Hotel探索之旅酒店大赏之“年度最佳地标酒店（华中地区）”等20多个重大奖项。 我们正在招聘热忱积极，工作经验丰富，致力于服务豪华酒店的员工。我们诚邀您加入我们的酒店团队，在这个新的地标性酒店，与我们一起为客人打造「完美邂逅，华丽永恒」。 Newly opened luxury sky hotel, Niccolo Changsha, crowns the top floors of Changsha IFS, where the 452 metre towering city icon is comprised of contemporary chic hotel Niccolo, corporate offices, residences and luxury retail.Located in Hunan capital’s premier address in Furong District entertainment and business hub, the hotel offers 241 contemporary chic rooms and spectacular suites between the 86th and 92nd floors of Changsha IFS Tower One. Situated in a vibrant part of the city, the hotel facilities include sophisticated function and meeting spaces offering scenic views of the city and the Xiang River below. Elaborate conference and social event venues including The Conservatory, a luxurious 788 m² Ballroom, the sophisticated Tea Lounge, sky high BAR 93, all-day-dining Niccolo Kitchen, wellness center, swimming pool and The Spa at Niccolo, will stylish venues ready to welcome all guests.Niccolo Changsha has already become recognized as the epicentre for the city’s glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail and signature dining experiences in a refined, urban environment.Niccolo Changsha has won more than 20 awards since its grand opening in October of 2018, such as "TTG China Travel Awards 2019 Best Business Hotel in Central South and Southwest China”, "Golfers' Choice Awards Choice New Hotel”, "Best Hotel & Resort Value Award Voyage Best Luxury Hotel”, "Hotel Discovery Awards Best Landmark Hotel（Central China）” etc.Niccolo Changsha invite enthusiastic and experienced associates with luxury hotel background to apply for the opportunity to join us in delivering NEW ENCOUNTERS – TIMELESS PLEASURES to guests at Changsha’s newest icon.