值班经理 Guest Service Manager
4.5千-5.5千
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发布于 09:49
值班经理 Guest Service Manager
4.5千-5.5千
长沙 | 经验不限 | 学历不限 | 招1人
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职位描述 Job Description

1.礼貌且高效地处理所有客人的投诉及要求,并跟进确保问题的圆满解决。每日向前厅部经理汇报告酒店当日发生的特殊或重大事件。

Handle allguests complaints and inquiries in a courteous and efficient manner, followingthrough to make sure problems are resolved satisfactorily. Report daily occurrence and irregularities to the Front Office Manager.

2.确保每个班次召开交班会,将客人信息和酒店相关讯息传达给每一个员工,讨论特别事件和强调客人特殊要求等。

Ensure thatshift briefings are conducted to disseminate guest and hotel related information, discuss outstanding issues, highlight guest special requests, etc. for all agents to take note at the start of the shift.

3.监督前厅部所有夜班员工的仪容仪表和守时情况,确保他们根据部门的仪容仪表的规范着装整齐并保持高标准的个人卫生及外表。

Oversees the punctuality and appearance of all night shift Front Office agents, makingsure that they wear the correctuniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

4.督导确保客人在入住登记和办理离店时能否得到尽善尽美的服务。

Monitor guests are receiving the best possible service during check-in and check-out.

5.协助VIP客人及常住客的接待和入住登记。确保客人在店期间得到妥善照顾。

Assists ingreeting and checking-in VIP and Long Stay guests, ensure all guests are welltaken care of  during their staying.

6.在工作的繁忙时段,出现在前厅区域, 确保前厅各个区域有条不紊的运作。

Spends timein Front Office areas during peak periods to ensure that the area is managed well by the respective team.

7.在酒店满房情况下保证服务质量,确保酒店正常运作。

Maintain service standard and ensure hotel smooth operation during hotel full house situation.

8.维护客人与同事间的良好关系。

Maintains positive guest and colleague interactions with good working relationships.

9.及时处理房态差异。与酒店信贷经理检查住店客人的消费并处理超额消费情况。

Resolve discrepant rooms immediately. Co-ordinate with the Credit Manager to review the credit rating of in-house guests to handle high balance.

10.带领紧急行动小组团队处理酒店紧急事件,例如火警,炸弹恐吓等并报告给酒店管理层。

Lead Emergency Response Team to handle hotel emergency case such as fire alarm, bomb threat etc. and report to hotel management.

11.完成每个班次日常工作报表并存档,未完成的工作及时交接给下一个班次。

Maintain anincident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.

12.确保夜审程序顺利进行。每晚检查房价差异报表。

Ensures the Night Audit process is carried out successfully. Check rate variance report every night.

13.不定时巡查酒店各营业点,发现问题及时现场整改并记录,必要时汇报酒店管理层。

Patron hotel outlets from time to time, rectify any defects and record, report to management if necessary.

14.执行分派的任何合理任务和额外职责。

Carries outany other reasonable duties and responsibilities as assigned.

 

任职要求 Qualifications

1.至少三年大专或旅游管理相关专业。

Minimum 3years’ college education or hospitality related qualifications.

2.三年以上国际品牌酒店前厅部工作经验并有一年值班经理工作经验。

Minimum 3years of Front Office working experience in an international hotel environment and one year in Duty Manager Position.

3.良好的英语写作与口语能力,有良好的人际关系和与客人的沟通能力,有很好的领导和激励能力。

Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by examplewith leadership and motivating abilities, able to communicate well with alllevels.

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
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职位联系人
长沙尼依格罗酒店人力资源部
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
长沙尼依格罗酒店雄踞长沙城市中心繁华核心地段,耸立于452米高的长沙国际金融中心之巅,这座兼具潮流娱乐风尚与高端商务办公的地标之所。  酒店坐拥第86层至92层的精致客房和套房,共241间,均配备完备先进的现代化设施。时尚的餐饮社交空间和雅致的会议活动空间为您带来无与伦比的奢华体验,包括茵园礼堂、尼依格罗宴会厅、悦廊、天际酒吧-吧93、欣厨、健身中心、游泳池和水疗中心。置身酒店仿若屹立云端,不仅可俯瞰旖丽壮阔的城市全景,还可领略风光无限的湘江美景。 长沙尼依格罗酒店是引领潮流风尚的都市先锋,也是缔造奢华体验的行业旗舰。它在追求时尚的现代化都市中脱颖而出,成为行业领袖与时尚翘楚洽谈商务合作、旅游休闲、购物与特色餐饮的首选之地。以得天独厚的地标优势和壮阔迷人的天际景观,邀您共赴一场云端浪漫之约。 长沙尼依格罗酒店自2018年10月开业以来已荣获TTG中国旅游大奖之“中国中南及西南地区最佳商务酒店”、2019高球热选大奖之“热选新酒店”、新旅行2019年度高端酒店评选之“年度精选奢华酒店”、第三届Hotel探索之旅酒店大赏之“年度最佳地标酒店(华中地区)”等20多个重大奖项。 我们正在招聘热忱积极,工作经验丰富,致力于服务豪华酒店的员工。我们诚邀您加入我们的酒店团队,在这个新的地标性酒店,与我们一起为客人打造「完美邂逅,华丽永恒」。 Newly opened luxury sky hotel, Niccolo Changsha, crowns the top floors of Changsha IFS, where the 452 metre towering city icon is comprised of contemporary chic hotel Niccolo, corporate offices, residences and luxury retail.Located in Hunan capital’s premier address in Furong District entertainment and business hub, the hotel offers 241 contemporary chic rooms and spectacular suites between the 86th and 92nd floors of Changsha IFS Tower One. Situated in a vibrant part of the city, the hotel facilities include sophisticated function and meeting spaces offering scenic views of the city and the Xiang River below. Elaborate conference and social event venues including The Conservatory, a luxurious 788 m² Ballroom, the sophisticated Tea Lounge, sky high BAR 93, all-day-dining Niccolo Kitchen, wellness center, swimming pool and The Spa at Niccolo, will stylish venues ready to welcome all guests.Niccolo Changsha has already become recognized as the epicentre for the city’s glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail and signature dining experiences in a refined, urban environment.Niccolo Changsha has won more than 20 awards since its grand opening in October of 2018, such as "TTG China Travel Awards 2019 Best Business Hotel in Central South and Southwest China”, "Golfers' Choice Awards Choice New Hotel”, "Best Hotel & Resort Value Award Voyage Best Luxury Hotel”, "Hotel Discovery Awards Best Landmark Hotel(Central China)” etc.Niccolo Changsha invite enthusiastic and experienced associates with luxury hotel background to apply for the opportunity to join us in delivering NEW ENCOUNTERS – TIMELESS PLEASURES to guests at Changsha’s newest icon.
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
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